Adding agent seats to your subscription

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9 Comments

  • uncle_joe

    How much is it to add 1 agent? I tried using the GET HELP button but that was useless (I've never had a decent answer from it).

    Where is the pricing page? 

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  • Brett Bowser
    Zendesk Community Manager

    Hey there,

    You can see our pricing here: Zendesk Pricing

    Price will vary depending on your plan level. Let me know if there's anything else I can help with!

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  • Hey there,

    We use the Chat product by Zendesk (basic plan). We have 15 licenses we need to add 4 more.

    But our billing date is May 2021, we have about 4th month for the next payment. How much will we get charge for the new agents if we correct the subscription plan now?? And we want to pay annually.

    Thank you in advance.

    Alexandra

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  • Brett Bowser
    Zendesk Community Manager

    Hey there,

    If you're adding agents to your account then you will pay the difference for adding those 4 agents for the remainder of your billing cycle. You should also be able to set up whether you want to pay monthly or annually. The charge will depend on your plan level but your account manager can discuss that further with you if you're in contact with them :)

    Let me know if you have any other questions!

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  • Amos Zhang

    I have followed the steps to test it, and I indeed have updated the seats, but I have not paid yet, so how it happened? How to restore the previous seat number? Thanks.

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  • Dave Dyson
    Zendesk Community Manager

    Hi @..., is your account still active? If so, since this will require looking into your account, your best bet is to contact our support team directly (use Option 1 here): Contacting Zendesk Customer Support

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  • GoGet Support

    Hi there,

    We plan to add 6 agents seats and noticed the Explore per agent fee gets increased as well. Is this how it works?

    Can we only pay for one Explore agent as essentially it is only the admin that will be using it only?

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  • Jason Schaeffer
    Zendesk Customer Care
    Hello,
     
    It appears you are on our legacy plan, so you should be able to increase or decrease your agent count by each product. When making the update you can change the number of agents next to Explore to 1 and increase the other agents as needed and then save.
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  • GoGet Support

    Hi Jason,

    Thanks for the reply but it does not seem to be the case as it looks like it is automatically updated and does not have option to alter it. Please refer screenshots.

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