About the Team members page

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  • Helene H.

    How do I access the Team Members page? I need to do some clean up. 

    The People icon doesn't show up in my sidebar or top left menu and I'm the account owner and admin. Why is that? 

  • Joyce
    Zendesk Customer Care

    Hey Helene!

    The Team members page is part of the roll-out of moving the Support settings in the Admin Center. This feature started rolling out to accounts on September 13, 2021, and should take about a week. See this article for more information: About Support settings in Admin Center

    This feature is available for accounts with the Support Suite Team plans and higher as well as Support Team, Professional, and Enterprise plans. If you are subscribed to one of these plans and the feature is not yet available, this means that it is not yet being rolled out in your account but should be available in the coming days.

    Hope this helps!

  • Jamie Noell

    Great addition!  Please include the default group in this listing on the new Team Members page.  We often need to audit who has what access but want to divide up the list to the respective group owners to confirm when we download the list.



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