Adding and removing team members from groups

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4 Comments

  • Uri Argaman

    Is there any way to remove the default group in bulk?

    I have a group of fifty agents I want to delete, do I really need to go into each agent and change their default group?

    0
  • Brett Bowser
    Zendesk Community Manager

    Hey Uri,

    You would most likely need to use the API to accomplish this. More information in our documentation here: Update many users

    Let me know if you have any other questions.

    0
  • Handy Andy ;)

    Hei

     

    Is it possible to grant a specific agent access to change groups.

    Example

    Vi have 2 chat departments and some agents work in both at them but not at the same time, is it then possible to give the agents access to switch between departments?

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  • Juraj Jarmek

    Hello @...,

    Please note that, as per default, they would have to be admins to do that, for both Zendesk Support and Zendesk Chat.

    For more info:

    Understanding Zendesk Support user roles

    Understanding default roles in Zendesk chat

    However, if you have the Enterprise plan, you can create custom roles that can grant the ability to change the groups or departments.

    For more info:

    Support: Creating custom roles and assigning agents

    Creating custom Chat roles and assigning users

    Hope that helps.

     

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