The Groups page in Zendesk Admin Center provides a central place to see, create, and manage all of your groups.
Groups are collections of your team members. You can create and manage groups to collect team members together based on criteria they have in common.
Accessing the Groups page
The Groups page is in Zendesk Admin Center.
- In Admin Center, click
People in the sidebar, then select Team > Groups.
The Groups page opens and displays a list of all your groups, the number of team members in each group, and the groups’ descriptions (if available).
Groups are ordered by the most recently updated or created group by default. You can sort your groups by group name or number of members in either ascending or descending order.