Ronald
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Last activity
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Activity overview
Latest activity by Ronald-
Ronald commented,
Thanks Erin, I missed that in the article! It's working perfectly now with my custom dashboards. 🙌
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Ronald commented,
Another head scratcher here Zendesk. How is this still not implemented? These are the sorts of things that make it very hard for me to wholeheartedly recommend Zendesk.
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Ronald commented,
The account-wide start of week in my Explore settings, as demonstrated above, is already set to Sunday. However, all of the time filters in the standard pre-baked Explore dashboards start the week ...
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Ronald commented,
I was also not seeing the expected change. I had to install jQuery 🤦♂️ It has been many years since I've had to do help center customizations with jQuery and I had totally forgotten that step! htt...
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Ronald commented,
So on the surface that sounds reasonable and innocuous enough but it makes for a really bad agent experience. Here's my scenario: I need one unique customer facing contact form for each help cent...
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Ronald commented,
I'm a Zendesk admin but not a Slack workspace admin...I've inherited a new Zendesk that already had the Slack integration setup. Hoping somebody can help clarify: "The Slack ticket trigger" is read...
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Ronald commented,
@Timothy Schauder You are my hero! Thank you for providing the format for basic auth with token to Zendesk's own API. This was driving me crazy trying to figure this out!
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Ronald commented,
Thanks for the response Gab Guinto! Good to know this approach, in theory, is valid but just might not be possible based on what capabilities Slack makes available through their API. Thanks! Edit: ...
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Ronald commented,
When using Slack shouldn't it be possible to send a webhook to Slack when a side conversation is replied to? You could send a Slack DM to the Slack user profile associated with the ticket's assigne...