Ronald
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Total activity96
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Last activity
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Activity overview
Latest activity by Ronald-
Ronald commented,
This seems like a dumb question but that won't stop me - How do I create a report for reply times, inclusive of all agent replies, not just first reply time? I'm not only interested in first reply ...
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Ronald commented,
I have an issue where Drill In works perfectly fine in the report itself and when I'm viewing the report from a dashboard when I'm in dashboard edit mode. But when I attempt to Drill In on the same...
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Ronald commented,
I agree with the feedback regarding sorting and filtering options. I'm going to give the benefit of the doubt and assume it's very difficult to provide what on the surface seems like obvious functi...
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Ronald commented,
Thanks Colleen!
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Ronald commented,
I would like to add formatting to the last two metrics in my table. These are total and rate metrics which are computed from the other metrics in the table. Apparently I can't format these because...
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Ronald commented,
My groups page looks different as of about a week ago. It's no longer ordered alphabetically but rather kind of reverse alphabetically with the exception of two groups whose positions in the list a...
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Ronald commented,
Nana Puccetti An approach you could explore would be using javascript to hide articles rather than permissioning the content with the proper user segment memberships. You could add a custom Organiz...
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Ronald commented,
Hi Raghu Kavi -- Yes and no but I would say mostly yes. I think it really depends on what you need to accomplish in terms of content permissions and how you intend to onboard end-users into the su...
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Ronald commented,
Thank you Dane that worked perfectly! Looks like there could be some other handy customizations I can do with the Chat API. Thanks!
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Ronald commented,
Is there a way to customize the header title in the widget? There was a question from a couple of years ago about customizing the color of the header title but I haven't seen anything about the tex...