Ronald
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Last activity
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Activity overview
Latest activity by Ronald-
Ronald commented,
+1 for this! The only way that I'm aware of that can allow excluding certain articles from a help center search is by using the label_names parameter: https://developer.zendesk.com/api-reference/he...
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Ronald commented,
Can somebody help me understand the permissions associated with the following roles? Under the basic roles I'm not clear on this one:Editor -- Edit created and shared dashboards, reports, and datas...
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Ronald commented,
Can anybody explain the "Cascade prompts" option? I don't understand this: Cascade prompts applies the data filter to other filters. For example, if you are using two separate data filters for Ti...
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Ronald commented,
Otto Lindqvist I'm hoping we see an answer to your questions! I think according to this article you should be able to do both. But I have no idea how and I've previously run into similar challenges...
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Ronald commented,
Pulkit Pandey Thanks for your reply but that will not work for me as I don't have the setting "allow unsafe HTML" enabled. I tried doing this by directly editing the article's code, adding an Inlin...
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Ronald commented,
I tried setting the table background color with an Inline style such as: <table style="background-color: #dcdcdc; This renders as expected in the WYSIWYG editor. However, when I preview the page t...
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Ronald commented,
Good point CJ Johnson, def not going to see any improvements to the original editor with the new dashboard in development. Would be great if they could release a new product/feature that is better ...
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Ronald commented,
Rohan Anderson Justin Dudek Very frustrating, I can relate!! I mistakenly began deleting things from the wrong dashboard tab and had to rebuild a big chunk of that tab. What got me was that no matt...
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Ronald commented,
What happens with a breached SLA target when the submitter incorrectly labels a ticket which results it being routed to the wrong ticket group? Example - A ticket breaches the first reply SLA when ...
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Ronald commented,
Serge Mucibabic Thanks for sharing the support response with the calculated attribute for clickable ticket links in the Explore interface. That will surely come in handy. But I'm sorry to hear it h...