Ronald
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Total activity69
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Last activity
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Activity overview
Latest activity by Ronald-
Ronald commented,
While finally setting up my simplified email threading I noticed that the {{ticket.latest_comment_html}} placeholder contains a # with ticket ID after it when it's referring to a follow-up ticket. ...
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Ronald commented,
So I've gone through this process and everything is looking great and working as expected. However, I'm thinking I might keep using the legacy placeholder {{ticket.comments_formatted}} for certain ...
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Ronald commented,
Is there still a limit of 50 organizations in a segment? I was planning to map our organization concept in our SaaS product to Zendesk organizations and then I'd only have to worry about managing/s...
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Ronald commented,
I just found this long awaited feature when I was working on setting up a new Slack notification. Very glad I don't have to coordinate through IT (Slack workspace admin) for these on an already con...
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Ronald commented,
Hi Kelly Centeno -- I'm pretty sure your setup is correct and is already actually working. A couple of things about your test setup from the screenshots of the Webhook creation page: For the Reque...
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Ronald commented,
+1 for this! The only way that I'm aware of that can allow excluding certain articles from a help center search is by using the label_names parameter: https://developer.zendesk.com/api-reference/he...
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Ronald commented,
Can somebody help me understand the permissions associated with the following roles? Under the basic roles I'm not clear on this one:Editor -- Edit created and shared dashboards, reports, and datas...
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Ronald commented,
Can anybody explain the "Cascade prompts" option? I don't understand this: Cascade prompts applies the data filter to other filters. For example, if you are using two separate data filters for Ti...
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Ronald commented,
Otto Lindqvist I'm hoping we see an answer to your questions! I think according to this article you should be able to do both. But I have no idea how and I've previously run into similar challenges...
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Ronald commented,
Pulkit Pandey Thanks for your reply but that will not work for me as I don't have the setting "allow unsafe HTML" enabled. I tried doing this by directly editing the article's code, adding an Inlin...