Ronald
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Total activity110
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Last activity
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Activity overview
Latest activity by Ronald-
Ronald commented,
it's insane it took me this long just to find out how to use the blocklist, from a comment way down the page. We've been having a spam issue via webform and this was exactly what I needed. I wond...
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Ronald commented,
Hi Joey Tabush - Yes, you should be able to accomplish this by creating a report using the Support: Updates History dataset. I already had something similar, a report where I'm looking for a specif...
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Ronald commented,
Hi Sarah Seiwert - I haven't set this exact thing up but I've done similar. Here's how I'd answer your q's: For the dynamic content -- You probably have this feature but according to the ZD pricing...
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Ronald commented,
This seems like a dumb question but that won't stop me - How do I create a report for reply times, inclusive of all agent replies, not just first reply time? I'm not only interested in first reply ...
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Ronald commented,
I have an issue where Drill In works perfectly fine in the report itself and when I'm viewing the report from a dashboard when I'm in dashboard edit mode. But when I attempt to Drill In on the same...
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Ronald commented,
I agree with the feedback regarding sorting and filtering options. I'm going to give the benefit of the doubt and assume it's very difficult to provide what on the surface seems like obvious functi...
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Ronald commented,
Thanks Colleen!
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Ronald commented,
I would like to add formatting to the last two metrics in my table. These are total and rate metrics which are computed from the other metrics in the table. Apparently I can't format these because...
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Ronald commented,
My groups page looks different as of about a week ago. It's no longer ordered alphabetically but rather kind of reverse alphabetically with the exception of two groups whose positions in the list a...
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Ronald commented,
Nana Puccetti An approach you could explore would be using javascript to hide articles rather than permissioning the content with the proper user segment memberships. You could add a custom Organiz...