Providing multiple language support with dynamic content

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11 Comments

  • Omar

    Hey I had a question, I'm providing our contact form in multiple languages, with some custom fields that have specific values in each of them but are not reused anywhere else, currently I created dynamic items for each one of the fieldvalues so they are translated when needed, but is there an easier way to do this with text/items that are not used in multiple places?

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  • Jean-Francois Weston
    Zendesk Customer Care

    Hi Omar and thank you for reaching out. I think you have used the best way to handle the situation. And I can't provide another way that would be less tedious or more efficient. Enjoy the rest of your day Omar, and stay safe!

    Jeff | Zendesk Advocate | EMEA
    support@zendesk.com

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  • Pim Hulskorte

    Hey, I have a question. I want to add a variant to the dynamic content but the button 'Add variant' is not there. We are using the Professional plan. An extra language is already configured so I don't really get why I don't see the button 'Add variant'?

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  • Juraj Jarmek

    Hello @...,

    I will have to look directly into your account to see what is exactly going on, therefore I will open a private ticket and reach out to you directly.

    Have a great day!

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  • Terry Ehrhard

    I would like to be able to use dynamic content in replacement for listing out tags to exclude.  For instance we use two list boxes in our forms throughout; "Remind Me In" and "Remind Customer In".  These are use for dynamically determining time for automations to fire based on user selections.  The challenge is excluding these tags from other automations that might be doing the same thing for specific static times.  This is a list of many tags in the list box to exclude where we list over and over again.  We have also added more fields to this list.  Instead of replacing the list of tags over and over again in many automations we would prefer to have a DC field where we could make this tag list and update once but propagate throughout many automations.

    See attached example in an automation (with an error) 

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  • Alexandre Sabatier

    Would it be possible to generate dynamic content items from a manifest.json (like settings)?

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  • Dave Dyson
    Zendesk Community Manager

    Hi Alex,

    I don't believe that's possible, but it is possible to create Dynamic Content variants and items via the API – see Dynamic Content Items and Dynamic Content Item Variants in our API documentation.

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  • Basile Jodeau

    Most of the  links of this article are out of date 

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  • Dave Dyson
    Zendesk Community Manager

    Hi Basile,

    We've updated the article today – let us know if you still see anything amiss!

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  • Chris S.

    Hi Dave Dyson - is there any consideration to add the ability to use the search function to be able to search for the placeholder or dynamic content name?

    If I have dynamic content in triggers etc that need to be updated, searching by a text string (which I don't have readily available) is essentially useless. 

    Would be interested to hear if others out there find the existing functionality fit for what I see as the most likely use-case. 

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  • Hugo Meana

    Chris S. This has been requested many times and always greeted by support and PMs with "Can't you just scroll through your 500 pages of dynamic content until you find what you are looking for, you lazy people???"

     

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