About the Groups page

What's my plan?

The Groups page in Zendesk Admin Center provides a central place to see, create, and manage all of your groups.

Groups are collections of your team members. You can create and manage groups to collect team members together based on criteria they have in common.

From the Groups page you can create new groups, manage existing groups, add and remove team members from a group, and set a default group for your account.

Accessing the Groups page

The Groups page is in Zendesk Admin Center.

To open the groups page

• In Admin Center, click People in the sidebar, then select Team > Groups.

  The Groups page opens and displays a list of all your groups, the number of team members in each group, and the groups’ descriptions (if available).

  

  Groups are ordered by the most recently updated or created group by default. You can sort your groups by group name or number of members in either ascending or descending order.

To learn more about how you can use groups, see:

• Using groups in business rules and views
• Mapping a group to an organization
• Enabling agents to assign tickets to their groups
• Creating private ticket groups and granting agents access