How do I reduce the number of agent seats on my subscription?

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  • Esteban Celestino

    We did the above steps but the subscription was not update. Our account executive told us that we had to give 30 days notice! It is an abusive rule!!!

  • Oldrich Rezek

    In my case I cannot even decrease the number. It is telling me to contact support and when I do so they refer me to their finance team. It is like scum. You can increase and pay but not decrease.

  • Cheyenne

    Same here; we cannot reduce and the contact support team hasn't replied in 26 days! Meanwhile we keep paying for unused seats.

  • Brett Bowser
    Zendesk Community Manager
    Hey Cheyenne,
    Thanks for bringing this to our attention and I thank you for your patience on the matter. It looks like your AE responded to your ticket about 30 minutes ago and is actively working to get this issue resolved.
    Feel free to respond to that ticket if you have any additional questions or concerns. 

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