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  1. Zendesk help
  2. Account
  3. Account advice and troubleshooting
  4. Subscriptions and licenses
  1. Zendesk help
  2. Account
  3. Account advice and troubleshooting
  4. Subscriptions and licenses

Subscriptions and licenses

Subscriptions, licensing of users and plan upgrades. Content about pricing questions and subscription issues.

  • Does Zendesk charge for all users in the account?
  • Are agent and admin roles priced differently?
  • Can I have just a Help Center?
  • How can I cancel my Support trial?
  • Does Zendesk offer a free API-only agent license?
  • Can I have an account admin who is not a Zendesk Support agent?
  • Can I add Zendesk Talk to a Support only subscription?
  • What counts as an agent seat in Zendesk?
  • How do I cancel a subscription to a marketplace app?
  • Can I have a different number of licenses in Support and Guide?
  • Is it possible to upgrade the plan or features for the owner and not the agents? 
  • Why did my subscription change not go into effect immediately?
  • What forms of payment does Zendesk accept?
  • How much does Zendesk cost?
  • I made a mistake when selecting options in my subscription. How do I fix it?
  • How do I upgrade my trial to a paid account? [Video]
  • Can I change the plan level of my Zendesk Suite Trial?
  • How do I find my subscription renewal date?
  • Is the account owner included in the number of agents paid for?
  • Can I trial Zendesk Explore before purchasing it?
  • What happens when my Explore trial expires?
  • What do I do when my Zendesk trial expires?
  • How do I create a Support trial account?
  • Which additional features can I buy to complement my Support plan?
  • How are Zendesk Support plans priced?
  • What happens to downgraded add-ons that are repurchased?
  • Why am I being redirected to the subscription page when I try to access Chat?
  • I was immediately locked out of my trial account
  • Why do I not have access to a specific feature on my Suite plan?
  • How can I update my subscription?
  • Does Zendesk charge for all users in the account?
  • Are agent and admin roles priced differently?
  • Can I have just a Help Center?
  • How can I cancel my Support trial?
  • Does Zendesk offer a free API-only agent license?
  • Can I have an account admin who is not a Zendesk Support agent?
  • Can I add Zendesk Talk to a Support only subscription?
  • What counts as an agent seat in Zendesk?
  • How do I cancel a subscription to a marketplace app?
  • Can I have a different number of licenses in Support and Guide?
  • Is it possible to upgrade the plan or features for the owner and not the agents? 
  • Why did my subscription change not go into effect immediately?
  • What forms of payment does Zendesk accept?
  • How much does Zendesk cost?
  • I made a mistake when selecting options in my subscription. How do I fix it?
  • How do I upgrade my trial to a paid account? [Video]
  • Can I change the plan level of my Zendesk Suite Trial?
  • How do I find my subscription renewal date?
  • Is the account owner included in the number of agents paid for?
  • Can I trial Zendesk Explore before purchasing it?
  • What happens when my Explore trial expires?
  • What do I do when my Zendesk trial expires?
  • How do I create a Support trial account?
  • Which additional features can I buy to complement my Support plan?
  • How are Zendesk Support plans priced?
  • What happens to downgraded add-ons that are repurchased?
  • Why am I being redirected to the subscription page when I try to access Chat?
  • I was immediately locked out of my trial account
  • Why do I not have access to a specific feature on my Suite plan?
  • How can I update my subscription?
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