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Subscriptions and licenses
Subscriptions, licensing of users and plan upgrades. Content about pricing questions and subscription issues.
How do I increase agent seats? [Video]
Edited Jul 29, 2024
0 votes · 0 comments
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Does Zendesk charge for all users in the account?
Edited Jan 22, 2024
0 votes · 2 comments
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2
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Are agent and admin roles priced differently?
Edited Sep 01, 2023
0 votes · 0 comments
0
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0
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Can I have just a help center?
Edited Dec 22, 2023
16 votes · 2 comments
16
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2
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How can I cancel my Support trial?
Edited May 14, 2024
19 votes · 8 comments
19
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8
Comments
Does Zendesk offer a free API-only agent license?
Edited Dec 08, 2022
6 votes · 0 comments
6
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0
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Can I have an account admin who is not a Zendesk Support agent?
Edited Jan 22, 2024
19 votes · 3 comments
19
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3
Comments
Can I add Zendesk Talk to a Support only subscription?
Edited Sep 01, 2023
0 votes · 0 comments
0
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What counts as an agent license in Zendesk?
Edited Feb 05, 2025
5 votes · 3 comments
5
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3
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How do I cancel a subscription to a marketplace app?
Edited Oct 27, 2022
2 votes · 1 comment
2
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1
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Can I have a different number of licenses in Support and Guide?
Edited Jan 22, 2024
1 vote · 0 comments
1
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0
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Can I upgrade a single user to a feature or plan?
Edited Jul 10, 2023
0 votes · 0 comments
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Why did my subscription change not go into effect immediately?
Edited Oct 24, 2022
5 votes · 14 comments
5
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14
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What forms of payment does Zendesk accept?
Edited Jan 22, 2024
2 votes · 1 comment
2
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1
Comment
Edited Jun 03, 2024
5 votes · 0 comments
5
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0
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I made a mistake when selecting options in my subscription. How do I fix it?
Edited Jul 31, 2023
0 votes · 5 comments
0
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5
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How do I upgrade my trial to a paid account?
Edited Feb 11, 2025
2 votes · 0 comments
2
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0
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Can I change the plan level of my Zendesk Suite Trial?
Edited Sep 01, 2023
0 votes · 0 comments
0
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0
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How do I find my subscription renewal date?
Edited Jul 27, 2023
11 votes · 1 comment
11
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1
Comment
Is the account owner included in the number of agents paid for?
Edited Jan 22, 2024
7 votes · 4 comments
7
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4
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Can I trial Zendesk Explore before purchasing it?
Edited Feb 05, 2025
3 votes · 0 comments
3
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0
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What happens when my Explore trial expires?
Edited Feb 05, 2025
3 votes · 0 comments
3
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0
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What do I do when my Zendesk trial expires?
Edited Jan 22, 2024
0 votes · 0 comments
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How do I create a Support trial account?
Edited Feb 05, 2025
5 votes · 2 comments
5
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2
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How are Zendesk Support plans priced?
Edited Jan 22, 2024
2 votes · 0 comments
2
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0
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What happens to downgraded add-ons that are repurchased?
Edited Aug 24, 2023
2 votes · 0 comments
2
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0
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Why am I being redirected to the subscription page when I try to access Chat?
Edited Jan 22, 2024
0 votes · 0 comments
0
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0
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I was immediately locked out of my trial account
Edited Jun 03, 2024
315 votes · 5 comments
315
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5
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Why do I not have access to a specific feature on my Suite plan?
Edited Aug 24, 2023
1 vote · 0 comments
1
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0
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How can I update my subscription?
Edited Mar 13, 2024
23 votes · 8 comments
23
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8
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