Question
I accidentally selected the wrong plan level, the wrong number of agents, or the wrong products for my subscription. How do I fix this mistake so my subscription is correct?
Answer
If you made a mistake while choosing your subscription, update your subscription to make the correction. See how to make changes to your subscription in this article: Changing plan subscriptions.
In some situations, when you update your subscription, the change might not go into effect until your next billing cycle. If you need the changes to go into effect sooner, reach out to your account representative for help. If you do not know your Zendesk account representative, contact Zendesk Support.
5 comments
Tom Leeson
I need to talk to a human and cannot find one.
I have been charged for annual instead of monthly during an upgrade
I did a chat to sales via chat who said finance will email... still waiting..
the link above is a dead link :-) ?
your support center is so difficult to use its unreal - cant i just create a new ticket for a problem and specify its a billing issue?
example here new ticket - area billing..
Requests – Zendesk help
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Ahn Letran
The Finance team will reach out to you regarding your billing concern via your email. Kindly wait for their update.
Cheers!
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Tom Leeson
The finance are based in the Phillipines Manila and do not understand the converstaion and problem they have refused to help!
There was not way to confirm this pre buying and no post pay notice we saw and did not realize until paypal sent me the bill and so next day we acted.
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Tom Leeson
the finance team - uses Spin on the truth to avoid assisting us
Instead of saying i hear you made had difficulties with teh ordering process and got the wrong plan -
they say - we hear you want to downgrade your plan - so they do not have to do anything due to company policy...
DISGUSTING!!! HORRENDOUS!
The ordering process is like a scam! - we got stuck on the wrong one by mistake and now Zendeskl tells us tough luck..
you cant speak to a human or someone who can even communicate in proper English as their first langauge - this is horrific! We have to wait days to get a message from an outsourced PBO center in Manila with people working from a script who do not have the knowledge or power to assist and are told flatly to write a reply to avoid assisting us/.!!!
We will see what the reply is: next step
Paypal charge back and Credit Card charge back
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Brett Bowser
Hey Tom,
I totally understand your frustration here and apologies for any inconvenience this has caused you on your end. I was able to dig into your account and it looks like the appropriate team is looking into this and will follow up with you via email as soon as they can.
I also wanted to give you a heads up that we brought some of your posts into moderation around this issue since they included sensitive information regarding your account (email and subdomain). This is just to make sure your data is protected from any malicious activity since this is a public forum that anyone can access.
Again, appreciate you taking the time to type this all up and share your experience with us so far. I'll be sure to pass it along to the appropriate team so they're aware of these concerns.
In the meantime, let us know if there's anything else we can help with!
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