Question
How can I determine who uses an agent seat in my account?
Answer
These roles use an agent seat:
- Any agent, the account owner, and an admin use a seat
- Suspended agents use a seat
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Light agents and contributors are usually free, but they use a seat when their role appears as Agent, Admin, or Editor for Chat, Knowledge, or Analytics
- Additional roles require a Support seat. The requirement depends on the product.
Note: A Sell account owner uses a seat in both Sell and Suite plans.
To free up agent seats, deselect these sub-roles and products or downgrade agents to end users.