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Zendesk glossary



Edited Dec 06, 2024


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6 comments

What is the difference between "Requester" and "Submitter"? "Submitter" does not seem to be defined anywhere. 

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HI CJ –

"Requester" is who the ticket is for – they're the person who will receive notifications when triggers are setup to notify the requester.

"Submitter" is who created the ticket – in most cases, this is the same person as the requester, but sometimes it's an agent who creates a ticket on behalf of a customer (who would be the requester).

There's more detail in our API documentation: Zendesk API Reference: Tickets

I'll alert our documentation team that it'd be helpful to define these terms here. Thanks for the heads-up!

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Hi

 

Hi There, 

 

I would like to add this feature in a GUIDE article but don't know how to create it. 

 

Can you help or point to a resource?

 

Thank you

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Hi Alexandre,

This is done by creating a series of anchor links at the top of the page one for each letter, html links that point to "anchors" lower on the page. Here's how to create them: How do I manually create anchor links in articles?

 

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Thanks 👍 best way to speed up.

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Is there a printable version of this?  I was looking to have a hardcopy of the glossary.  

 

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