Viewing the audit log for changes

Fastpath: Admin Center > Account > Audit log > Audit log

The audit log shows various changes in your Zendesk since the account was created. It saves a record of these changes indefinitely, and you can view the entire change history. You can view the audit log in Admin Center, or via the Support API

This article contains the following sections:

• About audit log changes
• Viewing the audit log in Admin Center
• Filtering the audit log
• Exporting the audit log

About audit log changes

The audit log shows changes to account information and settings, users, apps, web widget, business rules, tickets, and organizations. For each entry in the audit log, the following information is included:

Column	Description
Time	Time and date the event occurred.
Actor	User who caused the event
IP address	IP address of the user who caused the event
Item	Object changed by the actor
Type	Type of action for the event (Created, Updated, Deleted, Exported, or Sign in)
Activity	Details about the event

In the Zendesk API and Zendesk Support, audit log timestamps appear in Coordinated Universal Time (UTC). In Admin Center, audit log timestamps are shown in your account's time zone. See Setting your account's time. If you are unsure of what time audit log is using, hover your mouse pointer over the information icon in the Time column heading.

Viewing the audit log in Admin Center

From the Audit Log page in Admin Center, you can view the audit log as a whole, sort the log by time, filter the list, or export a copy of the log.

To view the audit log

• In Admin Center, click Account in the sidebar, then select Audit log > Audit log.

Note: When an admin changes an agent's Support role, only the change to the Support role will be attributed to the admin as the actor in the audit log. Any associated changes such as roles in other products or ticket restrictions will be attributed to the system user.

For example, When an admin changes an agents custom role and the new custom role includes editor access to Explore, you'll see two changes in the audit logs:

• The change to the Support role (the admin is attributed)
• The change to the Explore role (the system user is attributed)

Filtering the audit log

The audit log can be filtered by data, actor, or type.

To filter the audit log

1. In Admin Center, click Account in the sidebar, then select Audit log > Audit log.
2. Click the Time column to sort the entries by date.
3. To filter the entries, click Filter, and then add your filter criteria. Click Start date and End date to set a date range, enter a name in the Actor field to filter by the people or system responsible for the activities, or select one or more Type of activity.

   By default, the filter date range is set to the last 12 weeks.

   
4. Click Apply filters.

Exporting the audit log

When necessary, you can export a CSV formatted copy of the audit log. If you filter the list before starting the export, the CSV file is also filtered this way. The exported copy is emailed to your primary Zendesk email address.

To export a copy of the audit log

1. In Admin Center, click Account in the sidebar, then select Audit log > Audit log.
2. Filter the audit log as needed.
3. Click Email CSV.