About ticket archiving

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4 Comments

  • Paul Strauss

    Is there any way to allow archived tickets to show up in either the Interaction history or Ticket History?

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  • Beau P.
    Zendesk Customer Care

    Hello,

    It's not presently possible to display archived tickets in the interaction history via customer context. As the table above indicates, however, archived tickets do appear in a user's profile under their direct ticket history.

    Beau | Customer Advocate

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  • Paul Strauss

    @... can you clarify where you would find the "direct ticket history" under a user's profile? All I see on the User tab on the left is "interactions" and then on the right side of the ticket, I have "Ticket History" which doesn't appear to include archived tickets.

    0
  • Beau P.
    Zendesk Customer Care

    This would be the requested ticket history as present directly in a user's profile, additional details here: https://support.zendesk.com/hc/en-us/articles/203662786

    Beau | Customer Advocate

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