About ticket archiving

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8 Comments

  • Paul Strauss

    Is there any way to allow archived tickets to show up in either the Interaction history or Ticket History?

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  • Beau P.
    Zendesk Customer Care

    Hello,

    It's not presently possible to display archived tickets in the interaction history via customer context. As the table above indicates, however, archived tickets do appear in a user's profile under their direct ticket history.

    Beau | Customer Advocate

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  • Paul Strauss

    Beau - can you clarify where you would find the "direct ticket history" under a user's profile? All I see on the User tab on the left is "interactions" and then on the right side of the ticket, I have "Ticket History" which doesn't appear to include archived tickets.

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  • Beau P.
    Zendesk Customer Care

    This would be the requested ticket history as present directly in a user's profile, additional details here: https://support.zendesk.com/hc/en-us/articles/203662786

    Beau | Customer Advocate

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    0
  • Cardenas, Romulo

    Hi,

    what happens in Explore? are tickets archived still considered?

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  • Matt
    Zendesk Customer Care
    Hi Romulo! Yes, archived tickets are shown in Explore. 

     
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  • Iw Jhun

    Hello.

    We are using zendesk. I have a question.

    Are 'Archived tickets' stored (moved) in a different storage (or database.. table.. collection.. etc) than regular tickets?

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  • Holly
    Zendesk Customer Care
    Hi Iw, 

    No, archived tickets are stored with your other account data in your pod. You can find more information on Zendesk's technical architecture here.

    If you need your data to be hosted in a certain geographic region for compliance reasons, Zendesk offers a data center location add-on that allows you to make this selection. 

    I hope this helps! Please let us know if you have any questions.
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