You can see tickets activity for yourself or another user in the user profile. Agents can view this information both for end-users and other agents.
You can view assigned tickets, requested tickets, and tickets you're copied (CC'd) on in your profile or another agent's profile. For end-users, you can view requested tickets and CCs.
To view ticket activity
- Click your profile icon in the upper-right corner of the page header, then select View profile page.
If you want to view another user, search for the user and open that user's profile instead of your own.
- Click Tickets under the user name.
- Click the drop-down menu, then select the type of tickets you want to view.
For agents, Assigned tickets is selected by default. For end-users, Requested tickets is selected by default.
- Hover over a ticket to view details or click the ticket to open it.