You can see tickets activity for yourself or another user in the user profile. Agents can view this information both for end-users and other agents.
You can view assigned tickets, requested tickets, and tickets you're copied (CC'd) on in your profile or another agent's profile. For end-users, you can view requested tickets and CCs.
To view ticket activity
- Click your profile icon in the upper-right corner of the page header, then select View profile.
If you want to view another user, search for the user and open that user's profile instead of your own.
- Click Tickets under the user name.
- Click the drop-down menu, then select the type of tickets you want to view.
For agents, Assigned tickets is selected by default. For end-users, Requested tickets is selected by default.
- Hover over a ticket to view details or click the ticket to open it.