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Ticket management

Multibrand resources

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

11 votes  ·  6 comments

11

Votes

6

Comments

About system ticket rules

What's my plan? Suite Any plan Support Any plan The following business rules in Zendesk Supp...

Edited Mar 19, 2025

22 votes  ·  23 comments

22

Votes

23

Comments

About ticket fields

What's my plan? Suite Any plan Support Any plan Typically, when end users submit support requ...

Edited Mar 19, 2025

32 votes  ·  54 comments

32

Votes

54

Comments

Modifying closed tickets

What's my plan? Support Any plan Suite Any plan In the final stage of a ticket’s life cycle,...

Edited Mar 19, 2025

1 vote  ·  37 comments

1

Vote

37

Comments

About open vs. pending and on-hold tickets

What's my plan? Suite Any plan Support Any plan One of the major benefits to using an Zendesk ...

Edited Mar 19, 2025

11 votes  ·  1 comment

11

Votes

1

Comment

Adding the On-hold ticket status to Zendesk Support

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rule...

Edited Mar 19, 2025

34 votes  ·  21 comments

34

Votes

21

Comments

Enabling agents to delete tickets

What's my plan? Suite Any plan Support Any plan You can enable your agents to delete tickets....

Edited Mar 19, 2025

1 vote  ·  4 comments

1

Vote

4

Comments

Enabling attachments in tickets

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

11 votes  ·  41 comments

11

Votes

41

Comments

Enabling auto-assign for agents on ticket solve

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

8 votes  ·  9 comments

8

Votes

9

Comments

Enabling tickets to be reassigned back to an agent's group

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and ru...

Edited Mar 19, 2025

4 votes  ·  8 comments

4

Votes

8

Comments

Changing your ticket ID starting number

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

4 votes  ·  14 comments

4

Votes

14

Comments

Designing your ticket forms for a better agent and end-user experience

What's my plan? Suite Any plan Support Any plan A ticket form, also referred to as a contact f...

Edited Mar 19, 2025

3 votes  ·  7 comments

3

Votes

7

Comments

Turning on merging suggestions

What's my plan? Add-on Copilot You must have the Copilot add-on to use this feature. The merging s...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

About ticket archiving

Archiving tickets speeds up the loading time for views, especially those with multiple tickets that have been ...

Edited Oct 31, 2024

24 votes  ·  45 comments

24

Votes

45

Comments

Understanding follow-up tickets

What's my plan? Suite Any plan Support Any plan Any response to a closed ticket from any cha...

Edited Mar 19, 2025

1 vote  ·  1 comment

1

Vote

1

Comment

Including original group and assignee on follow-up tickets

What's my plan? Suite Any plan Support Any plan Any response to a closed ticket from any cha...

Edited Mar 19, 2025

0 votes  ·  17 comments

0

Votes

17

Comments

Adjusting your business rules to handle private tickets

When you allow your agents to create private tickets, you introduce a new and different kind of workflow into your ex...

Edited Dec 16, 2021

3 votes  ·  0 comments

3

Votes

0

Comments

Changing the default privacy of ticket comments

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

8 votes  ·  40 comments

8

Votes

40

Comments

Enabling and disabling private ticket creation

What's my plan? Suite Any plan Support Any plan Note: Accounts created before April 8, 2017...

Edited Mar 19, 2025

5 votes  ·  13 comments

5

Votes

13

Comments

Creating and applying branded ticket forms

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

12 votes  ·  24 comments

12

Votes

24

Comments

Deactivating and deleting brands

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

9 votes  ·  5 comments

9

Votes

5

Comments

Editing brands

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

3 votes  ·  8 comments

3

Votes

8

Comments

Setting up multiple brands

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

9 votes  ·  39 comments

9

Votes

39

Comments

Setting up business rules for multiple brands

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise T...

Edited Mar 19, 2025

4 votes  ·  0 comments

4

Votes

0

Comments

Multibrand: Displaying the appropriate forms on the correct Help Center

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

22 votes  ·  9 comments

22

Votes

9

Comments

About approvals and how they work (EAP)

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Approvals are also available on a...

Edited Mar 19, 2025

3 votes  ·  14 comments

3

Votes

14

Comments

Multibrand: Restricting agents to specific brands

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

8 votes  ·  8 comments

8

Votes

8

Comments

Using the email template with multiple brands

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise I...

Edited Mar 19, 2025

6 votes  ·  14 comments

6

Votes

14

Comments

Using views to sort your branded tickets

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

5 votes  ·  7 comments

5

Votes

7

Comments

Sharing tickets with other Support accounts

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

30 votes  ·  53 comments

30

Votes

53

Comments