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Ticket management
Edited Dec 17, 2024
11 votes · 6 comments
11
Votes
6
Comments
Edited Sep 23, 2024
22 votes · 23 comments
22
Votes
23
Comments
Edited Feb 05, 2025
32 votes · 52 comments
32
Votes
52
Comments
Edited Jan 21, 2025
0 votes · 35 comments
0
Votes
35
Comments
About open vs. pending and on-hold tickets
Edited Jun 21, 2024
11 votes · 1 comment
11
Votes
1
Comment
Adding the On-hold ticket status to Zendesk Support
Edited Jun 21, 2024
34 votes · 21 comments
34
Votes
21
Comments
Enabling agents to delete tickets
Edited Jun 21, 2024
1 vote · 4 comments
1
Vote
4
Comments
Enabling attachments in tickets
Edited Dec 06, 2024
11 votes · 40 comments
11
Votes
40
Comments
Enabling auto-assign for agents on ticket solve
Edited Jun 21, 2024
8 votes · 9 comments
8
Votes
9
Comments
Enabling tickets to be reassigned back to an agent's group
Edited Jan 22, 2025
4 votes · 8 comments
4
Votes
8
Comments
Changing your ticket ID starting number
Edited Jun 21, 2024
4 votes · 14 comments
4
Votes
14
Comments
Designing your ticket forms for a better agent and end-user experience
Edited Nov 18, 2024
3 votes · 7 comments
3
Votes
7
Comments
Turning on merging suggestions
Edited Feb 11, 2025
0 votes · 0 comments
0
Votes
0
Comments
Edited Oct 31, 2024
24 votes · 44 comments
24
Votes
44
Comments
Understanding follow-up tickets
Edited Nov 26, 2024
1 vote · 1 comment
1
Vote
1
Comment
Including original group and assignee on follow-up tickets
Edited Nov 26, 2024
0 votes · 17 comments
0
Votes
17
Comments
Adjusting your business rules to handle private tickets
Edited Dec 16, 2021
3 votes · 0 comments
3
Votes
0
Comments
Changing the default privacy of ticket comments
Edited Jun 21, 2024
8 votes · 40 comments
8
Votes
40
Comments
Enabling and disabling private ticket creation
Edited Jun 21, 2024
5 votes · 13 comments
5
Votes
13
Comments
Creating and applying branded ticket forms
Edited Jun 21, 2024
12 votes · 24 comments
12
Votes
24
Comments
Deactivating and deleting brands
Edited Jan 10, 2025
9 votes · 5 comments
9
Votes
5
Comments
Edited Oct 28, 2024
3 votes · 8 comments
3
Votes
8
Comments
Edited Dec 17, 2024
9 votes · 39 comments
9
Votes
39
Comments
Setting up business rules for multiple brands
Edited Jun 21, 2024
4 votes · 0 comments
4
Votes
0
Comments
Multibrand: Displaying the appropriate forms on the correct Help Center
Edited Jun 21, 2024
22 votes · 9 comments
22
Votes
9
Comments
Multibrand: Restricting agents to specific brands
Edited Jun 21, 2024
8 votes · 8 comments
8
Votes
8
Comments
Using the email template with multiple brands
Edited Jun 21, 2024
6 votes · 14 comments
6
Votes
14
Comments
Using views to sort your branded tickets
Edited Jan 11, 2025
5 votes · 7 comments
5
Votes
7
Comments
Sharing tickets with other Support accounts
Edited Jul 09, 2024
30 votes · 52 comments
30
Votes
52
Comments
Showing the customer context panel by default in the ticket interface (standard agent interface)
Edited Jun 21, 2024
2 votes · 3 comments
2
Votes
3
Comments