Enabling and disabling private ticket creation

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  • Support Admin

    In this article it says:

    If your account was created after this date, your account doesn't include the option, and this article doesn't apply to you; please see Creating a private ticket for an end-user instead.

    If you go to that article, it states:

    Private ticket creation must be enabled before an agent can use it. You must have administrator privileges to enable this feature. See Enabling private ticket creation.

    Which then brings you back to this page, i.e. a circular reference.

    So how do I enable private ticket creation for my newer instance?


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