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5 Comments

  • Abhishesk Harshwal

    How do I move open ticket to view ticket that I created?

     

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  • Shayne Traqueña
    Zendesk Customer Care

    Hi Abhishesk Harshwal!

    It depends on the condition that your Views has. Can you share its conditions so we can work on moving the tickets to the View.

    For now, you can try to add Status is Open to the View's condition.

    Thanks!

     

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  • Magdalena Wolowiec

    Play mode gets turned off after we refresh the page - can it be prevented?  Skipping tickets, to get to the point where you finished, takes ages. 

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Magdalena,

    Thank you for posting a comment on our Community. Yes, the play mode needs to restart if you refresh the page. As of the moment, there is no native way to route the agent back to the ticket that they are previously looking at. I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.

    All the best 

     

     

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  • Ariadna Di Fabrizio

    To keep a ticket open after you submit it

    • By default, Stay on ticket* is on so you can stay on the ticket after submitting changes, click the menu from the left of the Submit button change default selection.
    • Change this option to Close tab before submitting your final updates so you can move to the next available ticket.

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