Setting up Guided mode

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2 Comments

  • Miles Dunn

    How can I give other roles permissions to see the skipped tickets on the "Play Only" tab of the user's profile? Right now only admins can see this tab but I'd like managers to be able to see it too. 

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi MIles, at present only Admins can see skipped tickets from other users (agents can only see their own skipped tickets). Some other users have requested the ability to grant permission for seeing skipped tickets to non-Admins as well in the comments thread of this product feedback post, so I'd recommend that you upvote the post and add your use case to the comments as well: Reporting - Skipped tickets within the "play-mode"
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