Setting up Guided mode

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  • Ashleigh Bulmer

    Is it possible to turn off Guided Mode for out-of-hours work for example overtime?

    So they are using Guided Mode during scheduled hours but after that, they can have free reign? 

  • Sabra
    Zendesk Customer Care

    Hey @...! It is not possible to have Guided Mode only enabled for scheduled hours, but I would encourage you to crosspost this idea on our Feedback for Support community page!

  • Shweta Gupta

    Hi Brett, Sabra,

    I see some of the requests we need currently in our setup have been raised almost 5 years ago. Would you have any updates if they have been worked upon or any visibility on the roadmap?


    • Selecting which view "play mode" applies to
    • % skipped
    • Solved tickets, post skipping, should get eliminated from the list

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