Accessing your views of tickets

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10 Comments

  • Tom

    Some of you might have a need for categorized Views if that's the case >>>

    I have described the View categorization (subviews, dropdown view) in detail and explained the benefits of it.
     
    Please visit my article (below) and vote for it if you think that it would be beneficial for you too!
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  • Melody Quinn

    Is it possible to limit who has access to the suspended ticket view? 

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  • Nicole Saunders
    Zendesk Community Manager

    Hi Melody -

    The suspended ticket view is a default part of Zendesk Support and will be shown to administrators and any agent with access to all tickets in your account and currently, there's no setting on support to restrict the view to a certain group of agents/ admin.

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  • Amanda Gunn

    Hi,

    Is the suspended ad delete ticket views new default views? I am getting agents reporting that these are new to their listing. They cannot see the tickets in each view, but they see the view now and the count. These agents don't have access to all tickets only tickets in their groups.

    Thanks,

    Amanda

    1
  • Sydney Neubauer

    @... I created a ticket with Zendesk and they have confirmed they have an open "Problem" ticket with their developer team.

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  • Brett Bowser
    Zendesk Community Manager

    @Sydney and Amanda, looks like our developers made some adjustments on their end to remedy this issue. Can you confirm if non-admins can see the suspended tickets views?

    Let me know!

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  • Sydney Neubauer

    @... it looks like the issue has been resolved. Thank you!

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  • Brett Bowser
    Zendesk Community Manager

    Excellent. Thanks for letting me know Sydney!

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  • Perle Ceccomori

    Hello, 

    I am trying to add views or modify a view on my zendesk support but everytime I save, I receive a message error "Could not save your "Unsolved ticket" view" or something according to the name of the view. 

    Is it because of my current plan ? I am paying only for 1 agent. 

    Thanks 

     

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Perle,

    Creating views to manage ticket workflow is available on the team plan onwards. I highly suggest that you check your subscription under Admin Center > Billing > Subscription to check your current plan.

     

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