![](https://zen-marketing-documentation.s3.amazonaws.com/docs/en/views_icon.png)
Views are a way to group tickets based on certain criteria. You can access your views list and open any view to see the tickets associated with that view. The views list includes up to 100 active standard and shared team views and up to 10 personal views.
Admins and agents with permission can use or modify the standard views, as well as create shared team views and personal views. Agents can use the standard views, any shared team views to which they have access, and create their own personal views. (see Creating views to build customized lists of tickets).
About standard views
There is a pre-defined set of views provided for the essential day-to-day support workflow. These include:
- Your unsolved tickets
- Unassigned tickets
- All unsolved tickets
- Recently updated tickets
- Unsolved tickets in your groups
- New tickets in your groups
- Pending tickets
- Recently solved tickets
Opening a view
Views are displayed as a list in the Views pane. The first 100 of your shared views and 10 of your personal views appear in collapsible lists. If you've categorized your views, they appear in the folder structure you defined.
Additionally, you can view your suspended and deleted tickets at the bottom of the list.
-
In Support, click the Views icon (
) in the sidebar.
Views are separated into shared and personal, if you've created personal views.
- Select a view from the list.
Use the arrow (
) to collapse the views in the shared or personal list. If you have more views than appear, click Manage views at the bottom of the list to access them. You can change the order views appear in, if needed.
The view opens and displays the associated tickets. Archived tickets are not shown in views. You can sort and filter tickets in a view as needed.
18 comments
Administration Account
Some of you might have a need for categorized Views if that's the case >>>
0
Ad Astra Support
Is it possible to limit who has access to the suspended ticket view?
0
Nicole Saunders
Hi Melody -
The suspended ticket view is a default part of Zendesk Support and will be shown to administrators and any agent with access to all tickets in your account and currently, there's no setting on support to restrict the view to a certain group of agents/ admin.
0
Amanda Gunn
Hi,
Is the suspended ad delete ticket views new default views? I am getting agents reporting that these are new to their listing. They cannot see the tickets in each view, but they see the view now and the count. These agents don't have access to all tickets only tickets in their groups.
Thanks,
Amanda
1
Sydney Neubauer
@... I created a ticket with Zendesk and they have confirmed they have an open "Problem" ticket with their developer team.
0
Brett Bowser
@Sydney and Amanda, looks like our developers made some adjustments on their end to remedy this issue. Can you confirm if non-admins can see the suspended tickets views?
Let me know!
0
Sydney Neubauer
@... it looks like the issue has been resolved. Thank you!
0
Brett Bowser
Excellent. Thanks for letting me know Sydney!
0
Feel Français team
Hello,
I am trying to add views or modify a view on my zendesk support but everytime I save, I receive a message error "Could not save your "Unsolved ticket" view" or something according to the name of the view.
Is it because of my current plan ? I am paying only for 1 agent.
Thanks
0
Cheeny Aban
Hi Perle,
Creating views to manage ticket workflow is available on the team plan onwards. I highly suggest that you check your subscription under Admin Center > Billing > Subscription to check your current plan.
0
Glen Schneider
Do we have to wait for this to be turned on? I am on Enterprise and I am still only getting 12/8 views?
3
Simon Blouner (midlertidig)
We are also only seeing the 12/8 split, and not the new 30/10 - when will this be activated since it has been announced to be available?
3
Brettany Rhodes
We are still only seeing the 12/8 split as well, when will the 30/10 split be available? Is there option in Admin that needs to be turned on?
1
Colleen Hall
Hi Glen Schneider, Simon Blouner, and Brettany Rhodes,
The rollout for the increased views started on Sep 29 and is in the process of rolling out in phases through Oct 6. You'll automatically see the increased number of views once this feature is available for your account. Please see our product manager's comment on the announcement for more information. Thank you!
0
Quinn McHugh
Same here - please advise.
0
Colleen Hall
Hi Quinn McHugh,
The rollout for the views increase is ongoing through Oct 6th. You should see it in your account soon!
0
Jysk IT en del af Sagro I/S
It's October the 9th and we still only see 12/8 views.
0
Colleen Hall
Hi Jysk IT en del af Sagro I/S and everyone,
I'm sorry for the delay! The rollout was paused temporarily last week but has since resumed. You should see it in your account soon! Please see the updated announcement for the most up-to-date information.
0