Adding comments to tickets

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  • Joanna Isac

    Any plans to add user-level internal notes? These would be automatically visible on any tickets opened by that user. 

  • Dave Dyson
    Zendesk Community Manager
    Hi Joanna, I don't think we have any plans for that. If there's a reason why you wouldn't want to just use internal notes as they are (viewable by any agent looking at the ticket, please create a post in our Feedback - Ticketing System (Support) topic, using the Product Feedback Post Template we have there to format your post. Thanks!

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