Zendesk Support is a web-based SaaS (software as a service) application that runs in a web browser.
Before you use Support, make sure your computer meets or exceeds the minimum hardware requirements for your operating system (Windows or macOS). See Microsoft or Apple's website for the requirements.
Zendesk Support is tested with the following web browsers running in Windows or macOS. Your browser must be a stable release version; not an alpha, beta, nightly, or development build. This applies to all browsers, regardless of operating system.
To use Insights/GoodData, you must have at least 1GB or more of RAM available and the ability to support all of the user interface browsers listed below. For a full list of GoodData requirements see, GoodData system requirements.
For the agent and administrator user interface:
- Google Chrome: latest two versions
- Mozilla Firefox: latest two versions
- Apple Safari: latest two versions
- Microsoft Internet Explorer: latest version only
Important: Zendesk has announced the removal of support for Internet Explorer 11.
- Microsoft Edge: latest two versions
- JavaScript must be enabled
- Cookies must be enabled
- Local storage must be enabled
- TLS v1.2 or above
For the mobile apps:
- Zendesk Support for iPhone: iOS 11.0 and higher
- Zendesk Support for Android: Android 4.4 and higher
- Zendesk for iPad: iOS 8.0 and higher
For Web Widget end-user pages:
- Zendesk Talk no longer supports Internet Explorer 11 due to Twilio deprecating Flash support. See Setting up your Zendesk browser or phone to take calls for details.
For Zendesk Chat
For Zendesk Explore
- Zendesk Explore does not support Internet Explorer 11. For more details, see Activating Zendesk Explore.
9 Comments
@Maria Nørgaard
Are your IE11 Problems solved?
And could you describe what is happening to your IE11 Users?
We are having a large Issue that our IE11 Users spoardicly loged out from Zendesk
@Kai Ehlig
Yes, as far as I am aware, we are no longer experiencing problems with ZD in IE11. As the issues occurred 1½ years ago, I must admit that I no longer remember what they were.
Sorry that I cannot be of any help to you in this matter.
/Maria
Hi Kai! Can you describe the issues you're experiencing in more detail?
Please add support for Firefox ESR. Not being able to use Zendesk with long term supported browsers does not reflect well on this product.
Hey Bas!
I checked on this and found that we're not looking into support FF ESR at the moment.
That being the case I'd recommend heading over to our Product Feedback forum and making that suggestion so our Product Managers see it. When you do, make sure you share as much detail as possible about your use case (why using FF ESR is important for you, what browser version and OS you're using, etc). This helps our PMs understand the need, and gives other users the opportunity to vote for your suggestion and share their own use cases.
Are any versions of GeckoFx supported? I keep Zendesk open in mremoteNG and started getting a warning yesterday that it would stop working soon. mremoteNG uses Version: 45.0.1 of GeckoFx. It would be beyond impractical for me to try and keep Zendesk up in a separate browser, and try to remember which browser it's in and not close it. I am logged into a lot of systems during the day, and mRemoteNG is how I manage that. We've considered moving off of Zendesk to Spiceworks in the past, but inertia made it easier to stand pat. This could be the push.
I thank you so much.for your prompt attention. I am much more happier now for the support.
I look forward to see improvement in the use. It is what all my International partners uses
Kind Regard
Deyeye Goodluck Mento
I'm not clear on what is supported in terms of IE (Latest) for End Users (not agents).
In this article,
https://support.zendesk.com/hc/en-us/articles/360002084367-Removal-of-support-for-Internet-Explorer-11
it says "(Our customers’ customers are permitted a wider range of browsers when interacting with Zendesk products, and this announcement does not affect them.) "
However in this article here, you requote that article as if it does affect end users...
Important: Zendesk has announced the removal of support for Internet Explorer 11.
Hey Chris,
This change would only affect agents that log into the Support interface. For end-users that only access your Help Center, they would not be affected by what's mentioned in this announcement.
I hope this clears up any confusion!
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