Zendesk Support is a web-based SaaS (software as a service) application that runs in a web browser.
Before you use Support, make sure your computer meets or exceeds the minimum hardware requirements for your operating system (Windows or macOS X). See Microsoft or Apple's website for the requirements.
Zendesk Support is tested with the following web browsers running in Windows or macOS X. Your browser must be a stable release version; not an alpha, beta, nightly, or development build. This applies to all browsers, regardless of operating system.
To use Insights/GoodData, you must have at least 1GB or more of RAM available and the ability to support all of the user interface browsers listed below. For a full list of GoodData requirements see, GoodData system requirements.
For the agent and administrator user interface:
- Google Chrome: latest two versions
- Mozilla Firefox: latest two versions
- Apple Safari: latest two versions
- Microsoft Internet Explorer: latest version only
Important: Zendesk has announced the removal of support for Internet Explorer. See Removal of support for Internet Explorer 11.
- Microsoft Edge: Many of our customers are using Microsoft Edge today. We are in the process of updating our browser compatibility tests to include Edge so that we can officially support it before we reach our announced removal of support for Microsoft Internet Explorer. Edge is the path forward to use Zendesk if you prefer or are required to use a Microsoft browser.
- Cookies must be enabled
- Local storage must be enabled
- TLS v1.2 or above
For the mobile apps:
- Zendesk Support for iPhone: iOS 11.0 and higher
- Zendesk Support for Android: Android 4.4 and higher
- Zendesk for iPad: iOS 8.0 and higher
For Web Widget end-user pages:
- Zendesk Talk no longer supports Internet Explorer 11 due to Twilio deprecating Flash support. See Setting up your Zendesk browser or phone to take calls for details.
For Zendesk Chat
For Zendesk Explore
- Zendesk Explore does not support Internet Explorer 11. For more details, see Activating Zendesk Explore.