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Zendesk Support system requirements

Anton de Young
  • Edited

Zendesk Support is a web-based SaaS (software as a service) application that runs in a web browser.

Before you use Support, make sure your computer meets or exceeds the minimum hardware requirements for your operating system (Windows or macOS). See Microsoft or Apple's website for the requirements.

Zendesk Support is tested with the following web browsers running in Windows or macOS. Your browser must be a stable release version; not an alpha, beta, nightly, or development build. This applies to all browsers, regardless of operating system.

To use Insights/GoodData, you must have at least 1GB or more of RAM available and the ability to support all of the user interface browsers listed below. For a full list of GoodData requirements see, GoodData system requirements.

Tip: Our testing suggests that Google Chrome provides the best performance when running Zendesk. If your browser and machine are up to date and you are experiencing performance issues, see this article: General performance issues troubleshooting guide

For the agent and administrator user interface

  • Google Chrome: latest two versions
  • Mozilla Firefox: latest two versions
  • Apple Safari: latest two versions
  • Microsoft Edge: latest two versions
For browser configuration
  • JavaScript must be enabled
  • Cookies must be enabled
  • Local storage must be enabled
  • TLS v1.2 or above

Some popular, industry-standard browsers restrict how cookies are recognized and used. For more information, see Zendesk support for cookie-restricted browsers (Safari, Chrome).

For the mobile apps

  • Zendesk Support for iPhone: iOS 11.0 and higher
  • Zendesk Support for Android: Android 4.4 and higher
  • Zendesk for iPad: iOS 8.0 and higher
Note: Viewing the agent interface through a mobile browser is not supported. Instead, you need to use one of our mobile apps.
For your network
There are many factors that can impact the network requirements for Zendesk Support. Zendesk cannot provide exact network or bandwidth requirements. As a general rule, each agent should have a stable network connection of 10Mbps for both upload and download.  

For Help Center end-user and admin pages

For Web Widget end-user pages

For Zendesk Talk
Note: Any agents using the Microsoft Edge Legacy Browser to accept calls in Talk, will not work from September 1 2020 onwards. Please ensure you switch to the newer version of Edge (Chromium) or another supported browser. 

For Zendesk Chat

For Zendesk Explore

For Zendesk Sell

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9 Comments

  • Kai Ehlig

    @Maria Nørgaard
    Are your IE11 Problems solved?
    And could you describe what is happening to your IE11 Users?

    We are having a large Issue that our IE11 Users spoardicly loged out from Zendesk

    0
  • Maria Nørgaard

    @Kai Ehlig

    Yes, as far as I am aware, we are no longer experiencing problems with ZD in IE11. As the issues occurred 1½ years ago, I must admit that I no longer remember what they were.

    Sorry that I cannot be of any help to you in this matter.

    /Maria

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  • Jessie Schutz
    Zendesk team member

    Hi Kai! Can you describe the issues you're experiencing in more detail?

    0
  • Bas Couwenberg

    Please add support for Firefox ESR. Not being able to use Zendesk with long term supported browsers does not reflect well on this product.

     

    0
  • Jessie Schutz
    Zendesk team member

    Hey Bas! 

    I checked on this and found that we're not looking into support FF ESR at the moment. 

    That being the case I'd recommend heading over to our Product Feedback forum and making that suggestion so our Product Managers see it. When you do, make sure you share as much detail as possible about your use case (why using FF ESR is important for you, what browser version and OS you're using, etc). This helps our PMs understand the need, and gives other users the opportunity to vote for your suggestion and share their own use cases.

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  • Kurt Frank

    Are any versions of GeckoFx supported? I keep Zendesk open in mremoteNG and started getting a warning yesterday that it would stop working soon. mremoteNG uses Version: 45.0.1 of GeckoFx. It would be beyond impractical for me to try and keep Zendesk up in a separate browser, and try to remember which browser it's in and not close it. I am logged into a lot of systems during the day, and mRemoteNG is how I manage that. We've considered moving off of Zendesk to Spiceworks in the past, but inertia made it easier to stand pat. This could be the push.

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  • Deyeye Goodluck Mento

    I thank you so much.for your prompt attention. I am much more happier now for the support. 

    I look forward to see improvement in the use. It is what all my International partners uses

    Kind Regard

    Deyeye Goodluck Mento

     

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  • Chris Smith-Hill

    I'm not clear on what is supported in terms of IE (Latest) for End Users (not agents).
    In this article,

    https://support.zendesk.com/hc/en-us/articles/360002084367-Removal-of-support-for-Internet-Explorer-11

    it says "(Our customers’ customers are permitted a wider range of browsers when interacting with Zendesk products, and this announcement does not affect them.) "

     

    However in this article here, you requote that article as if it does affect end users...

    Important: Zendesk has announced the removal of support for Internet Explorer 11.

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  • Brett Bowser
    Zendesk Community Team

    Hey Chris,

    This change would only affect agents that log into the Support interface. For end-users that only access your Help Center, they would not be affected by what's mentioned in this announcement.

    I hope this clears up any confusion!

    0

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