Zendesk Support system requirements – Zendesk Support

Zendesk Support is a web-based SaaS (software as a service) application that runs in a web browser.

Make sure your computer meets or exceeds the minimum hardware requirements for your operating system (Windows or Mac OS X). See the Microsoft or Apple website for the requirements.

Zendesk Support is tested the following Web browsers running in Windows or Mac OS X. Your browser must be a stable release version, not an Alpha/Beta/Nightly/Development build. This applies to all browsers, regardless of operating system.

For the use of GoodData, you must have at least 1GB or more of RAM available and the ability to support all of the user interface browsers listed below. For a full list of GoodData requirements see, GoodData system requirements.

Some firewall configurations can interfere with access to/from Zendesk Public IP addresses. For configuration suggestions, see Configuring your firewall for use with Zendesk.

Tip: Our testing suggests that Google Chrome provides the best performance when running Zendesk.

For the agent/administrator user interface:

Google Chrome: latest two versions
Mozilla Firefox: latest two versions
Apple Safari: latest two versions
Microsoft Internet Explorer: latest version only
Microsoft Edge is not supported by Zendesk, but reportedly works well for customers.

Browser configuration:

JavaScript must be enabled
Cookies must be enabled
localStorage must be enabled
TLS v1.0 or above

For the mobile apps:

Zendesk Support for iPhone: iOS 9.0 and higher
Zendesk Support for Android: Android 3.0 and higher
Zendesk for iPhone and iPad: iOS 7.0 and higher

Note: Viewing the agent interface through a mobile browser is not supported. Instead, you need to use one of our mobile apps.

For Help Center end-user and admin pages:

See Browsers supported by Help Center.

For Web Widget end-user pages:

See Browsers supported by Web Widget.

Note: For Zendesk Chat, see Zendesk Chat system requirements.

Comments

5 comments

Kai Ehlig August 10, 2015 10:07

@Maria Nørgaard
Are your IE11 Problems solved?
And could you describe what is happening to your IE11 Users?

We are having a large Issue that our IE11 Users spoardicly loged out from Zendesk

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Maria Nørgaard August 24, 2015 09:32

@Kai Ehlig

Yes, as far as I am aware, we are no longer experiencing problems with ZD in IE11. As the issues occurred 1½ years ago, I must admit that I no longer remember what they were.

Sorry that I cannot be of any help to you in this matter.

/Maria

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Jessie Schutz August 27, 2015 16:00

Hi Kai! Can you describe the issues you're experiencing in more detail?

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Bas Couwenberg April 24, 2017 13:57

Please add support for Firefox ESR. Not being able to use Zendesk with long term supported browsers does not reflect well on this product.

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Jessie Schutz May 12, 2017 16:34

Hey Bas!

I checked on this and found that we're not looking into support FF ESR at the moment.

That being the case I'd recommend heading over to our Product Feedback forum and making that suggestion so our Product Managers see it. When you do, make sure you share as much detail as possible about your use case (why using FF ESR is important for you, what browser version and OS you're using, etc). This helps our PMs understand the need, and gives other users the opportunity to vote for your suggestion and share their own use cases.

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