Zendesk Support is a web-based SaaS (software as a service) application that runs in a web browser.
Before you use Support, make sure your computer meets or exceeds the minimum hardware requirements for your operating system (Windows or macOS X). See Microsoft or Apple's website for the requirements.
Zendesk Support is tested with the following web browsers running in Windows or macOS X. Your browser must be a stable release version; not an alpha, beta, nightly, or development build. This applies to all browsers, regardless of operating system.
To use Insights/GoodData, you must have at least 1GB or more of RAM available and the ability to support all of the user interface browsers listed below. For a full list of GoodData requirements see, GoodData system requirements.
For the agent and administrator user interface:
- Google Chrome: latest two versions
- Mozilla Firefox: latest two versions
- Apple Safari: latest two versions
- Microsoft Internet Explorer: latest version only
Important: Zendesk has announced the removal of support for Internet Explorer. See Removal of support for Internet Explorer 11.
- Microsoft Edge: Many of our customers are using Microsoft Edge today. We are in the process of updating our browser compatibility tests to include Edge so that we can officially support it before we reach our announced removal of support for Microsoft Internet Explorer. Edge is the path forward to use Zendesk if you prefer or are required to use a Microsoft browser.
- JavaScript must be enabled
- Cookies must be enabled
- Local storage must be enabled
- TLS v1.2 or above
For the mobile apps:
- Zendesk Support for iPhone: iOS 11.0 and higher
- Zendesk Support for Android: Android 4.4 and higher
- Zendesk for iPad: iOS 8.0 and higher
For Web Widget end-user pages:
- Zendesk Talk no longer supports Internet Explorer 11 due to Twilio deprecating Flash support. See Setting up your Zendesk browser or phone to take calls for details.
For Zendesk Chat
For Zendesk Explore
- Zendesk Explore does not support Internet Explorer 11. For more details, see Activating Zendesk Explore.
5 Comments
@Maria Nørgaard
Are your IE11 Problems solved?
And could you describe what is happening to your IE11 Users?
We are having a large Issue that our IE11 Users spoardicly loged out from Zendesk
@Kai Ehlig
Yes, as far as I am aware, we are no longer experiencing problems with ZD in IE11. As the issues occurred 1½ years ago, I must admit that I no longer remember what they were.
Sorry that I cannot be of any help to you in this matter.
/Maria
Hi Kai! Can you describe the issues you're experiencing in more detail?
Please add support for Firefox ESR. Not being able to use Zendesk with long term supported browsers does not reflect well on this product.
Hey Bas!
I checked on this and found that we're not looking into support FF ESR at the moment.
That being the case I'd recommend heading over to our Product Feedback forum and making that suggestion so our Product Managers see it. When you do, make sure you share as much detail as possible about your use case (why using FF ESR is important for you, what browser version and OS you're using, etc). This helps our PMs understand the need, and gives other users the opportunity to vote for your suggestion and share their own use cases.
Please sign in to leave a comment.