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  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Zendesk basics
  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Zendesk basics

Zendesk basics

  • Launch guide for Zendesk Support
  • Support Professional and Enterprise resources
  • Zendesk glossary
  • Zendesk terminology for Freshdesk users
  • Planning your workflow
  • Welcome to Zendesk collaboration
  • Evaluating your Zendesk Support trial account
  • About Zendesk Support plan types
  • Support developer resources
  • Zendesk Support system requirements
  • Core concepts for Getting Started with Zendesk Support
  • Considering one or multiple Zendesk instances
  • Streamlining your support workflow
  • Welcome to Support
  • Viewing the Support Admin home page
  • Adding a custom favicon to your Zendesk
  • Branding the agent interface
  • End-user guide
  • Zendesk Embeddables and the Children's Online Privacy Protection Act (COPPA)
  • Examples for using Support for your business type
  • Using Support for your Business-to Employee (B2E) business
  • Using Support for your Business-to-Business (B2B) business
  • Using Support for your Business-to-Consumer (B2C) business
  • Quick launch guide
  • Launch guide for Zendesk Support
  • Support Professional and Enterprise resources
  • Zendesk glossary
  • Zendesk terminology for Freshdesk users
  • Planning your workflow
  • Welcome to Zendesk collaboration
  • Evaluating your Zendesk Support trial account
  • About Zendesk Support plan types
  • Support developer resources
  • Zendesk Support system requirements
  • Core concepts for Getting Started with Zendesk Support
  • Considering one or multiple Zendesk instances
  • Streamlining your support workflow
  • Welcome to Support
  • Viewing the Support Admin home page
  • Adding a custom favicon to your Zendesk
  • Branding the agent interface
  • End-user guide
  • Zendesk Embeddables and the Children's Online Privacy Protection Act (COPPA)
  • Examples for using Support for your business type
  • Using Support for your Business-to Employee (B2E) business
  • Using Support for your Business-to-Business (B2B) business
  • Using Support for your Business-to-Consumer (B2C) business
  • Quick launch guide
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