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Zendesk basics


Support Professional and Enterprise resources

This article includes resources for setting up and using features available only on the following Support plans: En...

Edited Jan 10, 2025

12 votes  ·  5 comments

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Using User / Organization Tags to Set Drop-Down Ticket Fields

Setting a drop-down ticket field adds the tag for that field value to the ticket. The inverse is also true: adding a ...

Edited Mar 26, 2024

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Top feature recommendations for business-to-consumer (B2C) support

When you provide products or services to consumers, this is known as a business-to-consumer (or B2C) s...

Edited Jan 22, 2025

1 vote  ·  0 comments

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Top feature recommendations for business-to-business (B2B) support

When you provide products or services to another business, this is known as a business-to-business (or...

Edited Feb 07, 2023

0 votes  ·  2 comments

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Zendesk terminology for Freshdesk users

What's my plan? When moving across to Zendesk from Freshdesk, part of the onboarding process is becoming familiar w...

Edited Jun 21, 2024

2 votes  ·  0 comments

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Planning your workflow

Before you launch Zendesk Support, take a careful look at your company’s workflow to make sure you create a Zendesk s...

Edited Feb 22, 2023

14 votes  ·  4 comments

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Evaluating your Zendesk Support trial account

What's my plan? This guide shows you how to get familiar with your Zendesk trial account, helps you evaluate Zendes...

Edited Jun 21, 2024

6 votes  ·  0 comments

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About Zendesk Support plan types

This article lists the current and legacy Zendesk Support plans and includes information on how to view the ...

Edited Jan 22, 2025

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Support developer resources

Get started Zendesk API quick start Zendesk app quick start Build your first Support app Adding Web Widget (Classic)...

Edited Sep 02, 2022

3 votes  ·  0 comments

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Zendesk Support system requirements

Zendesk Support is a web-based SaaS (software as a service) application that runs in a web browser. Before ...

Edited Sep 10, 2024

27 votes  ·  5 comments

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Agent Workspace system resource recommendations

This article describes the minimum and recommended technical requirements for using the Agent Workspace. For an optim...

Edited Apr 12, 2024

3 votes  ·  0 comments

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Considering one or multiple Zendesk instances

Your company may have multiple organizations that include a variety of departments with different processes, security...

Edited Apr 13, 2023

8 votes  ·  9 comments

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Streamlining your support workflow

What's my plan? Managing your customers’ support issues and your ticket workflow requires tools to help ...

Edited Jun 21, 2024

14 votes  ·  0 comments

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Welcome to Support

Welcome to Support Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving custome...

Edited Jan 13, 2025

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Adding a custom favicon to your Zendesk

What's my plan? You can brand your Zendesk agent interface with a favicon, the small icon that appears next t...

Edited Jun 21, 2024

3 votes  ·  4 comments

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Branding the agent interface

What's my plan? You can customize the colors and logo of the agent interface to match your company's branding. You ...

Edited Jun 21, 2024

2 votes  ·  6 comments

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Zendesk Embeddables and the Children's Online Privacy Protection Act (COPPA)

The Children's Online Privacy Protection Act (COPPA) applies to websites that are collecting personal information fro...

Edited Jan 12, 2023

1 vote  ·  0 comments

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Examples for using Support for your business type

Zendesk Support is flexible and scaleable enough to be used with all common business types both within your own busin...

Edited Mar 16, 2024

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Using Support for your Business-to Employee (B2E) business

What's my plan? Jane is an IT support analyst working for a large corporation, MegaCorp, and supports the London of...

Edited Jun 21, 2024

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Using Support for your Business-to-Business (B2B) business

What's my plan? Dave is an Engineering Manager at BestAds, a startup that makes marketing software. His team uses a...

Edited Jun 21, 2024

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Using Support for your Business-to-Consumer (B2C) business

What's my plan? Mega Pets is an online pet supply retail website that sells pet-related items to consumers. Robin o...

Edited Jun 21, 2024

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