Zendesk Support system requirements

Zendesk Support is a web-based SaaS (software as a service) application that runs in a web browser.

Before you use Support, make sure your computer meets or exceeds the minimum hardware requirements for your operating system (Windows or macOS). See Microsoft or Apple's website for the requirements.

Zendesk Support is tested with the following web browsers running in Windows or macOS. Your browser must be a stable release version; not an alpha, beta, nightly, or development build. This applies to all browsers, regardless of operating system.

To use Insights/GoodData, you must have at least 1GB or more of RAM available and the ability to support all of the user interface browsers listed below. For a full list of GoodData requirements see, GoodData system requirements.

Tip: Our testing suggests that Google Chrome provides the best performance when running Zendesk. 

For the agent and administrator user interface:

• Google Chrome: latest two versions
• Mozilla Firefox: latest two versions
• Apple Safari: latest two versions
• Microsoft Edge: latest two versions

Browser configuration:

• JavaScript must be enabled
• Cookies must be enabled
• Local storage must be enabled
• TLS v1.2 or above

Some popular, industry-standard browsers restrict how cookies are recognized and used. For more information, see Zendesk support for cookie-restricted browsers (Safari, Chrome).

For the mobile apps:

• Zendesk Support for iPhone: iOS 11.0 and higher
• Zendesk Support for Android: Android 4.4 and higher
• Zendesk for iPad: iOS 8.0 and higher

Note: Viewing the agent and admin interface through a mobile browser is not supported. Instead, you need to use one of our mobile apps to view the agent interface and a desktop browser to view the admin interface.

For help center end user and admin pages:

• See Browsers supported by help center.

For Web Widget end user pages:

• See Browsers supported by Web Widget.

For Zendesk Talk:

• Zendesk Talk has the same requirements as Zendesk Support. See Setting up your Zendesk browser or phone to take calls for details.

For Zendesk Chat

• See Zendesk Chat system requirements.

For Zendesk Explore

• Zendesk Explore has the same requirements as Zendesk Support. For more details, see Browsers supported by Explore.

For Zendesk Sell

• See Sell browser and operating system requirements.