By default, your Zendesk Support ticket ID starts at 1 and increases. To start your ticket IDs at a different number, admins andagents in custom roleswith permission to manage ticket settings can manually set the starting number. This change doesn't affect any existing tickets in your account; it only affects new tickets moving forward.

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All Suites Team, Growth, Professional, Enterprise, or Enterprise Plus
Support Team, Professional, or Enterprise
Location: Admin Center > Objects and rules > Tickets > Settings

By default, your Zendesk Support ticket ID starts at 1 and increases. To start your ticket IDs at a different number, admins and agents in custom roles with permission to manage ticket settings can manually set the starting number. This change doesn't affect any existing tickets in your account; it only affects new tickets moving forward.

To change the ticket ID starting number
  1. In Admin Center, click Objects and rules in the sidebar, then select Tickets > Settings.
  2. Click Assignments and notifications to expand it.
  3. In the Ticket IDs field, enter a new number.

    You can increase your current ticket ID, but you can't decrease the number.

    Changing the ticket ID starting number can't be undone.

  4. Click Save.
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