Multibrand resources

What's my plan?

This article contains resources for Multibrand, including documentation and community tips.

Documentation

Setting up, managing, and using

• Setting up multiple brands
• Editing brands
• Deactivating and deleting brands
• Using views to sort your branded tickets
• Using the email template with multiple brands 
• Setting up business rules for multiple brands
• Creating and applying branded ticket forms
• Adding a common agent signature and branded signatures
• Restricting agent ticket access by brand (Department Spaces) - Enterprise plans only

Configuring your channels

• Adding email support addresses for multiple brands
• Creating a help center for one of your brands
• Adding Web Widget (Classic) to multiple brands
• Setting up Talk numbers for multiple brands
• Setting brand for your Facebook channel
• Setting brand for your X Corp channel

Zendesk's social and third-party messaging channels (such as Facebook, Instagram, WeChat, and Slack) support multiple brands. See our Third-party and social messaging channels page for helpful resources.

Community

• How to use your brand's logo on multibrand email template - contributed by Suzana Bueno
• Restricting agents to specific brands - from our customer service team
• Display the appropriate forms on the correct Help Center - from our customer service team
• Using multiple JWT single sign-on URLs - from our customer service team
• How to structure your email template to use custom HTML layouts for each of your multiple brands - contribute by Andrew Soderberg