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This article contains resources for Multibrand, including documentation and community tips.

Documentation

Setting up, managing, and using

  • Setting up multiple brands
  • Editing brands
  • Deactivating and deleting brands
  • Using views to sort your branded tickets
  • Using the email template with multiple brands 
  • Setting up business rules for multiple brands
  • Creating and applying branded ticket forms
  • Adding a common agent signature and branded signatures
  • Restricting agent ticket access by brand (Department Spaces) - Enterprise plans only

Configuring your channels

  • Adding email support addresses for multiple brands
  • Creating a help center for one of your brands
  • Adding Web Widget (Classic) to multiple brands
  • Setting up Talk numbers for multiple brands
  • Setting brand for your Facebook channel
  • Setting brand for your X Corp channel

    Zendesk's social and third-party messaging channels (such as Facebook, Instagram, WeChat, and Slack) support multiple brands. See our Third-party and social messaging channels page for helpful resources.

    Community

    • How to use your brand's logo on multibrand email template - contributed by Suzana Bueno
    • Restricting agents to specific brands - from our customer service team
    • Display the appropriate forms on the correct Help Center - from our customer service team
    • Using multiple JWT single sign-on URLs - from our customer service team
    • How to structure your email template to use custom HTML layouts for each of your multiple brands - contribute by Andrew Soderberg
     
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