Adding Web Widget (Classic) to multiple brands

What's my plan?

This article applies to accounts using Web Widget (Classic). If you're using Web Widget for messaging, see Adding Web Widget to multiple brands.

If you support multiple brands, you can add one Web Widget (Classic) for each brand. Web Widget (Classic) enables you to embed Zendesk Support options in your website or help center.

You can configure Web Widget (Classic) settings for each brand independently. For example, for one brand you might enable help center and the contact form, while for another brand you might enable the contact form only.

Each brand's Web Widget can be linked to that brand's help center, if it has one. All widgets for your account, regardless of brand, share a Chat account. During a chat session, the brand is passed as a tag to the agent's chat window for context.

Note: Some plan types support up to 300 brands. However, you might experience impaired performance of Widget Admin if you create unique widget configurations for more than 100 brands.

To add a Web Widget (Classic) to a brand

1. In Admin Center, click Channels in the sidebar, then select Classic > Web Widget.
2. Click Add widget.

   If every brand in your account already has a widget, you will not see this option.

3. Select a Brand from the drop-down menu, then click Save.

   You can only select an existing brand that does not already have a Web Widget (Classic).

   

4. In the Basics tab, configure the options for this widget, then click Save when you are finished.

   For more information, see Configuring the components in your widget.

5. In the Installation tab, click the Copy code icon to get the code you need, then add the code to your website or help center.

   For more information, see Adding Web Widget (Classic) to your website or help center.

6. If you want to add a widget to another brand, click Add widget again and repeat the process.

Note: If you are using a Chat-only Web Widget (Classic), multibrand configuration is managed through the Chat Dashboard. See Multibranding Zendesk Chat.