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Web Widget (Classic) documentation


Providing omnichannel support using Web Widget (Classic) for Zendesk Suite

What's my plan? Note: There is an updated version of the Web Widget that provides similar (but not identical) fu...

Edited Jun 21, 2024

3 votes  ·  0 comments

3

Votes

0

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Web Widget (Classic) resources

What's my plan? Quick Look: Admin Center > Channels > Classic > Web Widget Note: This article applies to accou...

Edited Jun 21, 2024

5 votes  ·  26 comments

5

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26

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Using Web Widget (Classic) to embed customer service in your website

What's my plan? Quick Look: Admin Center > Channels > Classic > Web Widget Note: This article applies to accou...

Edited Jun 21, 2024

52 votes  ·  78 comments

52

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78

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Configuring components in Web Widget (Classic)

What's my plan? Quick Look: Admin Center > Channels > Classic > Web Widget Note: This article applies to accou...

Edited Jun 21, 2024

8 votes  ·  68 comments

8

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68

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Embedding customer service in mobile apps with the Support SDK

What's my plan? The Support SDKs for iOS and Android enable you to embed Zendesk Support options natively in...

Edited Jun 21, 2024

16 votes  ·  12 comments

16

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12

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Adding custom tags to Widget tickets from specific pages

What's my plan? All tickets submitted through Web Widget (Classic) include the URL for the page the user was ...

Edited Jun 21, 2024

4 votes  ·  4 comments

4

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4

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Adding Web Widget (Classic) to your website or help center

What's my plan? Quick Look: Admin Center > Channels > Classic > Web Widget Web Widget (Classic) can be added t...

Edited Jun 21, 2024

11 votes  ·  21 comments

11

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21

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Using custom ticket fields and ticket forms with the Web Widget (Classic)

What's my plan? The Web Widget (Classic) allows you to customize the information displayed in your contact ...

Edited Jul 11, 2024

5 votes  ·  32 comments

5

Votes

32

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Adding Web Widget (Classic) to multiple brands

What's my plan? This article applies to accounts using Web Widget (Classic). If you're using Web Widget...

Edited Jun 21, 2024

6 votes  ·  9 comments

6

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9

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Using restricted help center content with Web Widget (Classic)

What's my plan? You can configure your Web Widget (Classic) to embed content from a restricted help center (one ...

Edited Jun 21, 2024

5 votes  ·  32 comments

5

Votes

32

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About Contextual Help for the Web Widget (Classic)

What's my plan? Contextual Help is a Web Widget (Classic) feature that uses the web page your visitor is ...

Edited Jun 21, 2024

13 votes  ·  22 comments

13

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22

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Advanced customization of Web Widget (Classic)

What's my plan? Quick Look: Admin Center > Channels > Classic > Web Widget Note: This article applies to accou...

Edited Jun 21, 2024

33 votes  ·  73 comments

33

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73

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Setting up and using Google Analytics for the Web Widget (Classic)

What's my plan? Google ended support for Google Analytics Universal on July 1, 2023. In its pla...

Edited Jun 21, 2024

2 votes  ·  27 comments

2

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27

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Removing Web Widget (Classic) from your website or help center

What's my plan? Quick Look: Admin Center > Channels > Classic > Web Widget Note: This article applies to We...

Edited Jun 21, 2024

10 votes  ·  6 comments

10

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6

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Enabling article recommendations in Web Widget (Classic)

What's my plan? You can add article recommendations wherever you've implemented Web Widget (Classic). For Zendesk C...

Edited Dec 10, 2024

4 votes  ·  24 comments

4

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24

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Using APIs to configure autoreplies in Web Widget (Classic)

What's my plan? This functionality is part of AI agents. Although autoreplies with articles are ope...

Edited Jun 21, 2024

3 votes  ·  8 comments

3

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8

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