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Web Widget (Classic) documentation

Providing omnichannel support using Web Widget (Classic) for Zendesk Suite

What's my plan? Suite Any plan Support Any plan Note: There is an updated version of the W...

Edited Mar 19, 2025

3 votes  ·  0 comments

3

Votes

0

Comments

Web Widget (Classic) resources

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Class...

Edited Mar 19, 2025

5 votes  ·  26 comments

5

Votes

26

Comments

Using Web Widget (Classic) to embed customer service in your website

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Clas...

Edited Mar 19, 2025

52 votes  ·  78 comments

52

Votes

78

Comments

Configuring components in Web Widget (Classic)

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Clas...

Edited Mar 19, 2025

8 votes  ·  68 comments

8

Votes

68

Comments

Embedding customer service in mobile apps with the Support SDK

What's my plan? Suite Any plan Support Any plan The Support SDKs for iOS and Android enable ...

Edited Mar 19, 2025

16 votes  ·  12 comments

16

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12

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Adding custom tags to Widget tickets from specific pages

What's my plan? Suite Any plan Support Any plan All tickets submitted through Web Widget (Cla...

Edited Mar 19, 2025

4 votes  ·  4 comments

4

Votes

4

Comments

Adding Web Widget (Classic) to your website or help center

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Clas...

Edited Mar 19, 2025

11 votes  ·  21 comments

11

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21

Comments

Using custom ticket fields and ticket forms with the Web Widget (Classic)

What's my plan? Suite Any plan Support Any plan The Web Widget (Classic) allows you to custo...

Edited Mar 19, 2025

5 votes  ·  32 comments

5

Votes

32

Comments

Adding Web Widget (Classic) to multiple brands

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

6 votes  ·  9 comments

6

Votes

9

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Using restricted help center content with Web Widget (Classic)

What's my plan? Suite Any plan Support Any plan You can configure your Web Widget (Classic) ...

Edited Mar 19, 2025

5 votes  ·  32 comments

5

Votes

32

Comments

About Contextual Help for the Web Widget (Classic)

What's my plan? Suite Any plan Support Any plan Contextual Help is a Web Widget (Classic) fea...

Edited Mar 19, 2025

13 votes  ·  22 comments

13

Votes

22

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Advanced customization of Web Widget (Classic)

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Class...

Edited Mar 19, 2025

33 votes  ·  73 comments

33

Votes

73

Comments

Setting up and using Google Analytics for the Web Widget (Classic)

What's my plan? Suite Any plan Support Any plan Google ended support for Google Analytics...

Edited Mar 19, 2025

2 votes  ·  27 comments

2

Votes

27

Comments

Removing Web Widget (Classic) from your website or help center

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Cla...

Edited Mar 19, 2025

10 votes  ·  6 comments

10

Votes

6

Comments

Enabling article recommendations in Web Widget (Classic)

What's my plan? Suite Any plan You can add article recommendations wherever you've implemented Web Widg...

Edited Mar 19, 2025

4 votes  ·  24 comments

4

Votes

24

Comments

Using APIs to configure autoreplies in Web Widget (Classic)

What's my plan? Suite Any plan This functionality is part of AI agents. Although autore...

Edited Mar 19, 2025

3 votes  ·  8 comments

3

Votes

8

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