Adding custom tags to Web Widget tickets from specific pages Follow

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5 comments

  • Avatar
    Tri Ardini (Edited )

    can I use RegEx on this section "Enter the URL of the page you want to trigger the custom tag"?

    I have problem on creating trigger for my app page, cz the page have unique string like myapp.com/wheelchairforme or myapp.com/donationforearthquake

    Thanks 

     

  • Avatar
    Rebecca

    Hi Tri - 

    At this time, our trigger conditions input fields do not support Regex. The closest option would be adding multiple conditions for different urls under Meet ANY of the following conditions and adding entries for both possible urls for the trigger to fire on. 



    Hope this helps! 

  • Avatar
    Tri Ardini

    Hi @Rebecca - 

     

    Thanks for your reply.

    I have too much unique url, so I think it's painful to registered all unique url on that condition. So, I think my problem can be some insight to discuss by you and your team, hopefully it can be next big update from Zendesk.

    Thanks,

    Tri 

  • Avatar
    Rupert Leamon

    Hi

    Apologies if this is what Tri has asked, but I'm a little unsure, so I'm asking!

    Our websites have a lot of unique sub-pages, so does the trigger require the full URL, or can it go by the first bit of a URL?

    For example we have pages with URL's like 'bob.co.uk/application/322319204'. If I used the put in the URL as 'bob.co.uk/application' would the trigger still work?

    Thanks

  • Avatar
    Nicole - Community Manager

    Hey Rupert - 

    I checked in with Rebecca, and she said that your question is a little different from Tri's, and that the trigger should work if you create a trigger condition: ticket comment text contains the following string: bob.co.uk/application. It should fire any time that first part is present. 

    Give it a try and let us know if you have any additional questions that we can help with. 

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