Adding custom tags to Widget tickets from specific pages

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4 Comments

  • Henry

    Is this solution still working for latest API? Comment text doesn't seem to contain the URL.

    0
  • Tony
    Zendesk Customer Care
    Hi Henry,
     
    this solution still works for Web Widget (Classic). You should find the information requested in the description field if you check the ticket via API. Specifically, a line of text is added at the end of the description field, where is mentioned the URL where the ticket is originating from.
     

     
    I hope that helps.
    0
  • Sandro Olivieri

    Hi,

    the new Messaging Web Widget doesn't track the "Submitted from" in the ticket.
    Is there a way to add the page url submitted from in the zendesk ticket?
    Can I do this using SunCo web messenger?
    Thanks,

    Sandro

    1
  • Neil
    Zendesk Customer Care
    Hi there,
     
    When using Messaging tickets the origin where the ticket was submitted from would only come from your web widget and the ticket channel shown in the agent ticket interface is "Via Messaging". 
    If the workflow uses Messaging on different websites, your option would be to use multi-brand so that you can track which site the Messaging ticket came from. 
    The idea would be to have one brand for each site as each brand will have it's own web widget code.
    0

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