Using the email template with multiple brands

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2 Comments

  • Fernando Mendes

    Team

    I hope you can help me here please!

    I have Brand A, B and C.

    1. If I create a new ticket (on +Add new ticket) and even using a macro that sets the correct brand, for instance, A (this is also happening without selecting any macro).

    2. The customer receives the e-mail with the help@brandB.com and if the customer replies, this reply is received again on brand A

    3. Any reply with brand A is going with the correct format and help e-mail address.

    4. Also I notice that when I create new tickets (on +Add new ticket) in the ticket field it shows "from Zendesk Support" where any other email shows as "Via help@brandA.com" for example.

     

    I tried to be as clear as possible and I do hope someone could help me here.

     

    Regards.

    Fernando

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  • Ekaterina Sumolaynina
    Zendesk Customer Care

    Hi Fernando,

    I'm sorry it took a while to get back to you. I created a ticket for your particular issue with out Support team - please check your email, so we could continue investigation. Thank you!

    0

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