Adding email support addresses for multiple brands

Return to top

2 Comments

  • Fernando Mendes

    Team

    I hope you can help me here please!

    I have Brand A, B and C.

    1. If I create a new ticket (on +Add new ticket) and even using a macro that sets the correct brand, for instance, A (this is also happening without selecting any macro).

    2. The customer receives the e-mail with the help@brandB.com and if the customer replies, this reply is received again on brand A

    3. Any reply with brand A is going with the correct format and help e-mail address.

    4. Also I notice that when I create new tickets (on +Add new ticket) in the ticket field it shows "from Zendesk Support" where any other email shows as "Via help@brandA.com" for example.

     

    I tried to be as clear as possible and I do hope someone could help me here.

     

    Regards.

    Fernando

    0
  • Beau P.
    Zendesk Customer Care

    Hello Fernando,

    Given the specificity of what you're seeing we'd like to review with you directly to best advise surrounding your workflow and the encountered behavior. I'll be opening a ticket on your behalf and reaching out to you there to facilitate this.

    Beau | Customer Advocate | support@zendesk.com

    Ask our Zendesk Community

    0

Please sign in to leave a comment.

Powered by Zendesk