Managing your support addresses



image avatar

Kristie Sweeney

Zendesk Documentation Team

Edited Jun 21, 2024


0

4

4 comments

Hi,

Isn't it possible to change an support address, not just the support address name?

For eksempel if we want to change a support address from "1234@abcd.net"  to "1234@abcd.com" should we add this address as a new address or can we just edit the old one and change it?

0


image avatar

Arianne Batiles

Zendesk Customer Care

Hi Engin Acar,

You need to add the new one on the Emails page and delete the old one if you will no longer receive emails from that address. 

0


Statement: - When you delete a support address, outgoing email notifications will no longer be sent from that address. Any tickets using the deleted support address will be given to the default address.

 

Question:- Will it use the Brands default address or accounts default address.?

1


image avatar

Gabriel Manlapig

Zendesk Customer Care

Hi Prakash
 
This will be the default account address that will be used once the support address is deleted. I hope that helps. Thank you!
 

0


Please sign in to leave a comment.