As described in Understanding the default email setup in Zendesk, one support email address is initially set up for users to submit tickets: support@yoursubdomain.zendesk.com. This is the default email address for submitting tickets and can’t be removed.
Setting a default support address
Remember, when you created your Zendesk account, one email address was set up for you: support@yoursubdomain.zendesk.com. This system support address is used as your default support address, unless you change the default.
Your default support address is used as the sending address for notifications when a ticket is created manually, when a ticket is sent directly to your default support address, or when a ticket is created through a channel other than email.
Additionally, the default support address is used as the Reply From address in replies to users when you have the wildcard emails option enabled, and an end user sends email to an address that is not a known support address.
You can change the default support address at any time. The option to make a support address the default will only appear if the address has been verified (see Adding support addresses).
- In Admin Center, click Channels in the sidebar, then select Talk and email > Email.
- In Support addresses, hover over the address you want to make the
default, then click Make default.
The label (default) appears beside your new default address, and that address moves up under your system support address in your support addresses list.
Removing a support address
You can remove any support address except the original system support address (support@yoursubdomain.zendesk.com) or your current default support address. If you selected another support address as your default (other than your system support address), you can delete that support address if you make another support address the default first.
If you connect to Gmail, you can disconnect from a Gmail account anytime to stop importing emails from that inbox. See Managing Gmail connections.
When you delete a support address, outgoing email notifications will no longer be sent from that address. Any tickets using the deleted support address will be given to the default address.
- In Admin Center, click Channels in the sidebar, then select Talk and email > Email.
- In Support addresses, hover over the address you want to remove, then click Delete.
- In the confirmation window, click Delete address.
Alternatively, if you do not want to delete the address, close the confirmation window to cancel the action.
The support address is removed from your list.
Editing the name of a support address
You can edit the name of an existing support address, but you cannot edit the email address for an existing support address. If you need to edit the email address itself, delete the support address and add it again.
- In Admin Center, click Channels in the sidebar, then select Talk and email > Email.
- In Support addresses, click Edit beside the support address you want to edit.
- Add, change, or remove the support address name.
- Click Save.
The updates to your address appear in the support addresses list.
4 comments
Engin Acar
Hi,
Isn't it possible to change an support address, not just the support address name?
For eksempel if we want to change a support address from "1234@abcd.net" to "1234@abcd.com" should we add this address as a new address or can we just edit the old one and change it?
0
Arianne Batiles
Hi Engin Acar,
You need to add the new one on the Emails page and delete the old one if you will no longer receive emails from that address.
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prakash.sati
Statement: - When you delete a support address, outgoing email notifications will no longer be sent from that address. Any tickets using the deleted support address will be given to the default address.
Question:- Will it use the Brands default address or accounts default address.?
1
Gabriel Manlapig
This will be the default account address that will be used once the support address is deleted. I hope that helps. Thank you!
0