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Managing your email

Using ticket triggers to create workflows for unauthenticated email

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Talk a...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Managing your support addresses

What's my plan? Suite Any plan Support Any plan As described in Understanding the default em...

Edited Mar 19, 2025

0 votes  ·  4 comments

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4

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Accepting wildcard email addresses for support requests

What's my plan? Suite Any plan Support Any plan As an alternative to, or in addition to, usin...

Edited Mar 19, 2025

1 vote  ·  0 comments

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Forwarding incoming email from your existing email address to Zendesk Support

What's my plan? Suite Any plan Support Any plan As described in Choosing the email addresses...

Edited Mar 19, 2025

84 votes  ·  40 comments

84

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40

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Verifying an end user's email address

What's my plan? Suite Any plan Support Any plan When you have an activated help center, ver...

Edited Mar 19, 2025

13 votes  ·  19 comments

13

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19

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Verifying your owner account email address

What's my plan? Suite Any plan Support Any plan When you open a new Zendesk owner account, i...

Edited Mar 19, 2025

5 votes  ·  0 comments

5

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Causes for ticket suspension

The Suspended Tickets view displays messages describing the cause of suspension for each suspended email. The follow...

Edited Dec 05, 2024

15 votes  ·  49 comments

15

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49

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Guidelines for reviewing suspended tickets

Review your queue of suspended tickets on a regular basis. Follow review guidelines like the ones suggested ...

Edited Feb 01, 2023

5 votes  ·  2 comments

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Setting up suspended ticket notifications

What's my plan? Suite Any plan Support Any plan In addition to the Suspended Tickets view, yo...

Edited Mar 19, 2025

3 votes  ·  12 comments

3

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12

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Turning on automatic ticket creation for your Gmail inbox

What's my plan? Suite Any plan Support Any plan Important: Enabling this functionality leve...

Edited Mar 19, 2025

24 votes  ·  14 comments

24

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14

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Allowing Zendesk to send email on behalf of your email domain

What's my plan? Suite Any plan Support Any plan If you want to use your own email address to...

Edited Mar 19, 2025

44 votes  ·  43 comments

44

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43

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Working with email address conflicts in ticket replies

What's my plan? Suite Any plan Support Any plan When the From and Reply-to addresses in an i...

Edited Mar 19, 2025

2 votes  ·  7 comments

2

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7

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Understanding the allowlist and blocklist

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > People > Config...

Edited Mar 19, 2025

0 votes  ·  12 comments

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12

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Setting your allowlist and blocklist to control email support requests

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > People > Config...

Edited Mar 19, 2025

36 votes  ·  73 comments

36

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73

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About mail loops and Zendesk email

What's my plan? Suite Any plan Support Any plan Email is complicated. Hundreds of billions o...

Edited Mar 19, 2025

16 votes  ·  24 comments

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Understanding how mail loops are prevented between Zendesk accounts

What's my plan? Suite Any plan Support Any plan Many Zendesk accounts utilize triggers to au...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Email encryption and private email relay services

What's my plan? Suite Any plan Support Any plan It's becoming increasingly common for organizat...

Edited Mar 19, 2025

1 vote  ·  2 comments

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Archiving ticket email notifications

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise Many businesses maint...

Edited Mar 19, 2025

16 votes  ·  12 comments

16

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12

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Adding email support addresses for multiple brands

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

4 votes  ·  7 comments

4

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7

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Decommissioning email support addresses

What's my plan? Suite Any plan Support Any plan Sometimes, an organization needs to discontinue...

Edited Mar 19, 2025

0 votes  ·  2 comments

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2

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Forwarding your incoming Gmail or Google Workspace support email to Zendesk

What's my plan? Suite Any plan Support Any plan You can receive support requests at a Gmail o...

Edited Mar 19, 2025

33 votes  ·  3 comments

33

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3

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Email user verification bug bounty report retrospective

This summer, Zendesk identified a vulnerability through our bug bounty program which we worked with a researcher to a...

Edited Oct 14, 2024

261 votes  ·  0 comments

261

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