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Managing your email


Using ticket triggers to create workflows for unauthenticated email

Quick Look: Admin Center > Channels > Talk and email > Email Note: This article applies to accounts using the ...

Edited Nov 01, 2024

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Managing your support addresses

What's my plan? As described in Understanding the default email setup in Zendesk, one support emai...

Edited Jun 21, 2024

0 votes  ·  4 comments

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Accepting wildcard email addresses for support requests

What's my plan? As an alternative to, or in addition to, using support addresses, you can enable end users to send ...

Edited Jun 21, 2024

1 vote  ·  0 comments

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Forwarding incoming email from your existing email address to Zendesk Support

What's my plan? As described in Choosing the email addresses to receive support requests, you can receive...

Edited Jan 18, 2025

84 votes  ·  40 comments

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Verifying an end user's email address

What's my plan? When you have an activated help center, verification emails are sent to users who ...

Edited Jun 21, 2024

13 votes  ·  18 comments

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Verifying your owner account email address

What's my plan? When you open a new Zendesk owner account, it's important to verify your email ...

Edited Dec 02, 2024

5 votes  ·  0 comments

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Causes for ticket suspension

The Suspended Tickets view displays messages describing the cause of suspension for each suspended email. The follow...

Edited Dec 05, 2024

15 votes  ·  49 comments

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Guidelines for reviewing suspended tickets

Review your queue of suspended tickets on a regular basis. Follow review guidelines like the ones suggested ...

Edited Feb 01, 2023

5 votes  ·  2 comments

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Setting up suspended ticket notifications

What's my plan? In addition to the Suspended Tickets view, you can set up a suspended tickets notification email th...

Edited Jun 21, 2024

3 votes  ·  12 comments

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Turning on automatic ticket creation for your Gmail inbox

What's my plan? Important: Enabling this functionality leverages Google API Services. Zendesk’s use and transfer ...

Edited Dec 19, 2024

24 votes  ·  14 comments

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Allowing Zendesk to send email on behalf of your email domain

What's my plan? If you want to use your own email address to receive support requests, and you've ...

Edited Jan 10, 2025

44 votes  ·  43 comments

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Working with email address conflicts in ticket replies

What's my plan? When the From and Reply-to addresses in an incoming ticket reply do not match, and the Reply...

Edited Jun 21, 2024

2 votes  ·  6 comments

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Understanding the allowlist and blocklist

What's my plan? Quick Look: Admin Center > People > Configuration > End users As described in Setting your all...

Edited Oct 29, 2024

0 votes  ·  12 comments

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Setting your allowlist and blocklist to control email support requests

What's my plan? Quick Look: Admin Center > People > Configuration > End users Typically, when an end user submi...

Edited Jun 21, 2024

36 votes  ·  73 comments

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About mail loops and Zendesk email

What's my plan? Email is complicated. Hundreds of billions of messages are sent every day. Zendesk alone receives...

Edited Sep 20, 2024

16 votes  ·  24 comments

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Understanding how mail loops are prevented between Zendesk accounts

What's my plan? Many Zendesk accounts utilize triggers to automatically notify users that their email has ...

Edited Sep 19, 2024

0 votes  ·  0 comments

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Email encryption and private email relay services

What's my plan? It's becoming increasingly common for organizations to send email using email encryption or through a...

Edited Jun 21, 2024

1 vote  ·  2 comments

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Archiving ticket email notifications

What's my plan? Many businesses maintain archives of their customer communications as a standard ...

Edited Jun 21, 2024

16 votes  ·  12 comments

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Adding email support addresses for multiple brands

What's my plan? Quick Look: Admin Center > Channels > Talk and email > Email If you support mu...

Edited Jun 21, 2024

4 votes  ·  7 comments

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Decommissioning email support addresses

What's my plan? Sometimes, an organization needs to discontinue the use of an external or native support email addres...

Edited Jun 21, 2024

0 votes  ·  2 comments

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Forwarding your incoming Gmail or Google Workspace support email to Zendesk

What's my plan? You can receive support requests at a Gmail or Google Workspace account and forward them ...

Edited Jun 21, 2024

33 votes  ·  3 comments

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Email user verification bug bounty report retrospective

This summer, Zendesk identified a vulnerability through our bug bounty program which we worked with a researcher to a...

Edited Oct 14, 2024

260 votes  ·  0 comments

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