Setting up suspended ticket notifications

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6 Comments

  • Sara Ledger

    Is there a way to limit the suspended ticket notifications to a specific scheduled? For example during our business hours so we aren't bombarded with emails after hours.

    0
  • Ben Van Iten
    Zendesk Digital Resources Team

    Hi Sara,

    This is a great question. Unfortunately this is not possible at this time. I would encourage you to post in our feedback forum (as it is more closely monitored by the product team than this space) with a breakdown of your use case so other users can upvote and add onto it: https://support.zendesk.com/hc/en-us/community/topics/200132066--Feedback-on-Support

    My apologies as I know this isn't what you were looking to hear. Please let us know if we can assist further.

    -1
  • Daria Johnson

    Is there a way to have the Suspended Tickets folder accessible to other roles in addition to Admins?

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  • Larry Click

    I also want to kill off this unnecessary notifications every time a ticket is suspended. There is already a view for it.  It is going to the wrong place anyway.

    0
  • Gavin

    Is there a possibility that i can a get notificationa  of suspended ticket having cause "

    Permission denied due to unauthenticated email update
    0
  • Diogo Maciel
    Zendesk Customer Care
    Hi Gavin! No there are currently no notifications that can be sent when a ticket is suspended. 
     
    I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
     
    Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-].
     
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