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Guidelines for reviewing suspended tickets



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Aimee Spanier

Zendesk Documentation Team

Edited Feb 01, 2023


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2 comments

Is there anyway to see a log of actions taken on Suspended tickets? See what agent recovered or deleted the items in the suspended tickets. 

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Alex M

 

At this time, we don't have feature made available yet in Support. I've taken a look and found that other users are discussing similar needs here: Suspended Tickets View Improvements. You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

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