Setting up suspended ticket notifications

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  • Sara Ledger

    Is there a way to limit the suspended ticket notifications to a specific scheduled? For example during our business hours so we aren't bombarded with emails after hours.

  • Ben Van Iten
    Zendesk Digital Resources Team

    Hi Sara,

    This is a great question. Unfortunately this is not possible at this time. I would encourage you to post in our feedback forum (as it is more closely monitored by the product team than this space) with a breakdown of your use case so other users can upvote and add onto it:

    My apologies as I know this isn't what you were looking to hear. Please let us know if we can assist further.

  • Daria Johnson

    Is there a way to have the Suspended Tickets folder accessible to other roles in addition to Admins?

  • Larry Click

    I also want to kill off this unnecessary notifications every time a ticket is suspended. There is already a view for it.  It is going to the wrong place anyway.


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