Setting up suspended ticket notifications

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2 Comments

  • Sara Ledger

    Is there a way to limit the suspended ticket notifications to a specific scheduled? For example during our business hours so we aren't bombarded with emails after hours.

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  • Ben Van Iten
    Zendesk Digital Resources Team

    Hi Sara,

    This is a great question. Unfortunately this is not possible at this time. I would encourage you to post in our feedback forum (as it is more closely monitored by the product team than this space) with a breakdown of your use case so other users can upvote and add onto it: https://support.zendesk.com/hc/en-us/community/topics/200132066--Feedback-on-Support

    My apologies as I know this isn't what you were looking to hear. Please let us know if we can assist further.

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