Archiving ticket email notifications

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  • Robert Wiesemborski

    Hi all,

    If the email, that is supposed to be archived, has one or more attachments, will those be archived as well? Or is the saving of attached files not possible?

    Looking forward to hearing your input.

  • Brett Bowser
    Zendesk Community Manager

    Hey Robert,

    Absolutely! You can still view an attachment for a closed/archived tickets. You can just go to the closed/archived ticket and click on the attachment to view it.

    Let me know if that's not what you're looking for!

  • Chanteena Murphy

    This is a feature that would be incredibly helpful, however, I would like to see the ability to archive by Brand, meaning, entering an email address for archiving in the brand page.  This should allow the ability to filter out groups/confidential emails a bit easier than setting up triggers and rules either in an email inbox or Zendesk.  

    Example - Finance Team and Customer Service team could have their own "Branded" tickets with their own group inbox for archiving without violating any confidential information of the ticket/issue in question. 


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