You can receive support requests at a Gmail or Google Workspace account and forward them to your Zendesk email address. For more information, see Forwarding incoming email from your existing email address to Zendesk Support.
Note: Depending on the level of access you've been given to Gmail or
Google Workspace, you might be unable to change forwarding settings. If you can't change
these settings, contact your administrator.
3 comments
Ogo
Please i want you to help me out to have access to my gmail account please i want to reply back to my new messages and text support@mycompany.com
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Dave Dyson
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Justis Faulkner
how can I connect an external address to a zendesk support address that was NOT created by the system. For example if default@palletsystems.zendesk.com was configured by the system and I want to forward to new@palletsystems.zendesk.com while still keeping default@palletsystems.zendesk.com available to use for a different use case – how do I go about that?
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