Email encryption and private email relay services

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  • Kristen

    @... Hi Sean, thanks for writing this post. I'm interested in email address hashing/scrambling before the email address is viewable in the Zendesk UI. Example: sends us an email, but the ticket only shows the end user it is from and not the full email address. Are you aware of any way to do this? I would love to see this as a feature in Zendesk given an email address is also personally identifiable information. Thanks in advance for any suggestions!

  • Sean Cusick
    Zendesk Product Manager

    Hi Kristen, I apologize but as of right now we do not offer any feature that masks or obscures the end-users' email identities. You can set Support User Roles. Or, if you are on Enterprise, you can restrict agent access through Custom User Roles. I will pass over your suggestion to our Product Manager for consideration. 


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