You can enable tickets to be auto-assigned to the solving agent.
With this setting is enabled, when an agent solves a ticket that is not currently assigned, and does not manually assign the ticket to themselves or another agent, the ticket will be auto-assigned to the solving agent.
- Click the Admin icon () in the sidebar, then select Settings > Tickets.
- In Admin Center, click the Objects and rules icon () in the sidebar, then select Tickets > Settings.
- In the Assignment section, select
Auto-assign tickets upon solve.
- Click Save tab.