Getting started with Zendesk Explore for reporting and analytics

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5 Comments

  • Warren Millar

    Hi, We have Zendesk Support Team.

    According to the matrix at the top of tis article Explore is available for the "Team" edition. But every time I try and add the product it is requesting that I move to the "Profession" edition. Why is it request this?

    Thanks 

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  • Aubree

    Hi Warren,

    Thanks for reaching out! Zendesk Explore function is available to the latest Zendesk Suite Team plan and up and not to your current plan Support Team plan. You may need to upgrade your plan to either a Zendesk Suite Team plan or a Support Professional plan in order to have access to Zendesk Explore. For more information, you can check this article: About the Zendesk Explore plan types


    Kind regards,

     

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  • Mike Konstantin

    Zendesk Team,

    Are there any plans to allow for Administrative type queries to be built? For context, I am the Account Owner and Administrator for my company's Zendesk instance. At times, I would like to be able to perform audits on users, like the Groups they're associated with, Macro usage details, etc. I know I can currently run these types of queries using JSON, but it would be nice if there was a way to natively run some of these items.

    Sincerely,

    Michael Konstantin
    Sr. Systems Administrator
    Certified Zendesk Support Administrator

    0
  • SHANNON CHAPMAN

    Just an FYI: There is a typo in this document.  I wanted to let you know because I would appreciate it if someone told me, had they noticed it. Thanks!

    1
  • Rob Stack
    Zendesk Documentation Team

    Hi SHANNON CHAPMAN, I certainly do appreciate it :-)
    Thanks so much for spotting and reporting this typo! It's now fixed.

    1

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