Getting started with Zendesk Talk for voice

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4 Comments

  • Blake Volk

    How do I configure physical phones to connect to the Talk solution? I have polycom desk phones that I would like to point to the SIP setup for Zendesk Talk. 

     

     

    thanks! 

     

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  • Miles Ilog
    Zendesk Customer Care
    Hi Blake, 

    VoIP phone hardware like Polycom desk phones can't be used with Zendesk Talk. However, if you have an existing number on your VoIP phone, you may just forward the calls from your Zendesk Talk to the VoIP phone.

    To learn more, see How do I take calls on a personal or desk phone?
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  • Anna Rakhmanova

    If I forward calls to my physical phone, what would I paying to Zendesk?

     

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  • Miles Ilog
    Zendesk Customer Care
    Hi Anna, 
     
    You would be paying for the price of the inbound call when received plus the price of the outbound call when forwarded. 
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