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Getting started with Zendesk Talk for voice



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Rob Stack

Zendesk Documentation Team

Edited Jun 21, 2024


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7 comments

How do I configure physical phones to connect to the Talk solution? I have polycom desk phones that I would like to point to the SIP setup for Zendesk Talk. 

 

 

thanks! 

 

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Miles Ilog

Zendesk Customer Care

Hi Blake, 

VoIP phone hardware like Polycom desk phones can't be used with Zendesk Talk. However, if you have an existing number on your VoIP phone, you may just forward the calls from your Zendesk Talk to the VoIP phone.

To learn more, see How do I take calls on a personal or desk phone?

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If I forward calls to my physical phone, what would I paying to Zendesk?

 

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Miles Ilog

Zendesk Customer Care

Hi Anna, 
 
You would be paying for the price of the inbound call when received plus the price of the outbound call when forwarded. 

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We have spent hours searching this forum for a reason why none of us can see the little Talk (phone) logo on our home dashboards. Everything has been set-up the way we've been reading for it to be set-up. Please help. (And yes, those of us who will be using Talk are enabled as Admins or Agents.)

 

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Brett Bowser

Zendesk Community Manager

Hey Ashley,
 
It sounds like you may need to enable Talk on the agents profiles now so they have access to it under their Role. More information can be found in this article: Giving agents access to Talk
 
Let me know if you experience issues still on your end!
 

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I am working to understanding at what point ZenDesk Talk would not be sufficient and a third-party telephony service (e.g., Genesys, RingCentral) would be best. Is there any guidance available on this?

 

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