Getting started with Zendesk Talk for voice

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6 Comments

  • Blake Volk

    How do I configure physical phones to connect to the Talk solution? I have polycom desk phones that I would like to point to the SIP setup for Zendesk Talk. 

     

     

    thanks! 

     

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  • Miles Ilog
    Zendesk Customer Care
    Hi Blake, 

    VoIP phone hardware like Polycom desk phones can't be used with Zendesk Talk. However, if you have an existing number on your VoIP phone, you may just forward the calls from your Zendesk Talk to the VoIP phone.

    To learn more, see How do I take calls on a personal or desk phone?
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  • Anna Rakhmanova

    If I forward calls to my physical phone, what would I paying to Zendesk?

     

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  • Miles Ilog
    Zendesk Customer Care
    Hi Anna, 
     
    You would be paying for the price of the inbound call when received plus the price of the outbound call when forwarded. 
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  • Ashley C.

    We have spent hours searching this forum for a reason why none of us can see the little Talk (phone) logo on our home dashboards. Everything has been set-up the way we've been reading for it to be set-up. Please help. (And yes, those of us who will be using Talk are enabled as Admins or Agents.)

     

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  • Brett Bowser
    Zendesk Community Manager
    Hey Ashley,
     
    It sounds like you may need to enable Talk on the agents profiles now so they have access to it under their Role. More information can be found in this article: Giving agents access to Talk
     
    Let me know if you experience issues still on your end!
     
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