Once you've set up your browser or phone (see Setting up your browser or phone to take calls), you're ready to make and receive calls. Make sure you've set your status to Online in the call console, or if your admin has set up omnichannel routing, under your profile icon. If set up, omnichannel routing may also offer additional custom statuses to indicate you’re available for calls (see Setting your agent status with omnichannel routing).
This section contains the following articles:
- Receiving incoming calls
- Making outbound calls
- Returning callback requests
- Putting calls on hold or mute
- Transferring calls
- Ending calls