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Managing unified conversations in the Zendesk Agent Workspace
Edited Oct 09, 2024
3 votes · 10 comments
3
Votes
10
Comments
Working with Apple Messages for Business in the Agent Workspace
Edited Jan 23, 2025
0 votes · 0 comments
0
Votes
0
Comments
Setting your status for messaging and live chat
Edited Mar 20, 2024
0 votes · 0 comments
0
Votes
0
Comments
Automatically accepting live chat and messaging conversations in the Agent Workspace
Edited Jun 21, 2024
0 votes · 2 comments
0
Votes
2
Comments
Using help center content in your tickets without leaving Agent Workspace
Edited Feb 10, 2025
1 vote · 6 comments
1
Vote
6
Comments
Translating live conversations in the Zendesk Agent Workspace
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments
Linking, quoting, and pinning help center content to tickets you're working on
Edited Feb 10, 2025
1 vote · 11 comments
1
Vote
11
Comments
Receiving and sending messages in the Zendesk Agent Workspace
Edited Jun 21, 2024
2 votes · 32 comments
2
Votes
32
Comments
Receiving and placing calls in the Zendesk Agent Workspace
Edited Aug 05, 2024
1 vote · 4 comments
1
Vote
4
Comments
Using the notifications list to manage conversations
Edited Jun 21, 2024
2 votes · 18 comments
2
Votes
18
Comments
Using ticket tabs to manage conversations
Edited Dec 04, 2024
3 votes · 26 comments
3
Votes
26
Comments
Setting your agent status for Support, Messaging, and Talk with omnichannel routing
Edited Aug 28, 2024
2 votes · 19 comments
2
Votes
19
Comments
Working with authenticated end users in the Zendesk Agent Workspace
Edited Jun 21, 2024
1 vote · 4 comments
1
Vote
4
Comments
Flagging articles for updates while working on tickets
Edited Feb 10, 2025
0 votes · 17 comments
0
Votes
17
Comments
Creating and requesting articles while working on tickets
Edited Feb 10, 2025
2 votes · 29 comments
2
Votes
29
Comments
Searching for help center content relevant to tickets from Agent Workspace
Edited Feb 10, 2025
5 votes · 37 comments
5
Votes
37
Comments
Viewing user profiles from Help Center
Edited Jan 03, 2023
4 votes · 9 comments
4
Votes
9
Comments
Viewing a Help Center for one of your brands
Edited Aug 15, 2024
3 votes · 6 comments
3
Votes
6
Comments
Viewing your Help Center activity for articles, posts, and comments in your Support profile
Edited Jun 21, 2024
5 votes · 4 comments
5
Votes
4
Comments
Setting up your browser or phone for calls
Edited Aug 16, 2024
24 votes · 17 comments
24
Votes
17
Comments
Edited Jun 21, 2024
7 votes · 20 comments
7
Votes
20
Comments
Receiving and making calls in Zendesk Talk
Edited Aug 20, 2024
28 votes · 1 comment
28
Votes
1
Comment
Edited Jun 21, 2024
5 votes · 13 comments
5
Votes
13
Comments
Edited Jun 21, 2024
3 votes · 36 comments
3
Votes
36
Comments
Edited Nov 11, 2024
2 votes · 2 comments
2
Votes
2
Comments
Edited Jun 21, 2024
6 votes · 25 comments
6
Votes
25
Comments
Adding a third-party to a conference call
Edited Jun 21, 2024
1 vote · 3 comments
1
Vote
3
Comments
Edited Jun 21, 2024
3 votes · 3 comments
3
Votes
3
Comments
Pausing and resuming call recordings with agent recording controls
Edited Jun 21, 2024
2 votes · 2 comments
2
Votes
2
Comments
Returning callback requests (Talk Professional and Enterprise)
Edited Dec 09, 2024
0 votes · 2 comments
0
Votes
2
Comments