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  1. Zendesk help
  2. Agent guide
  3. Additional ticket channels
  1. Zendesk help
  2. Agent guide
  3. Additional ticket channels

Additional ticket channels

  • Managing unified conversations in the Zendesk Agent Workspace
  • Receiving and sending messages in the Zendesk Agent Workspace
  • Receiving and placing calls in the Zendesk Agent Workspace
  • Translating conversations in the Zendesk Agent Workspace
  • Using the notifications list to manage conversations
  • Using ticket tabs to manage conversations
  • Setting your unified agent status with omnichannel routing
  • Working with authenticated end users in the Zendesk Agent Workspace
  • Working with WhatsApp tickets and the 24-hour rule
  • About Knowledge in the context panel and the Knowledge Capture app
  • Flagging articles in Knowledge
  • Creating and requesting articles in Knowledge
  • Searching, linking, and quoting content in tickets
  • Viewing user profiles from Help Center
  • Viewing a Help Center for one of your brands
  • Viewing your Help Center activity for articles, posts, and comments in your Support profile
  • Setting up your browser or phone for calls
  • Setting your Talk agent state
  • Receiving and making calls in Zendesk Talk
  • Receiving incoming calls
  • Making outbound calls
  • Putting calls on hold or mute
  • Transferring calls
  • Adding a third-party to a conference call
  • Ending Talk calls
  • Pausing and resuming call recordings with agent recording controls
  • Returning callback requests (Talk Professional and Enterprise)
  • Serving chats in the Zendesk Agent Workspace
  • Sharing chats with other agents in the Zendesk Agent Workspace
  • Working with Chat tags in the Zendesk Agent Workspace
  • Managing unified conversations in the Zendesk Agent Workspace
  • Receiving and sending messages in the Zendesk Agent Workspace
  • Receiving and placing calls in the Zendesk Agent Workspace
  • Translating conversations in the Zendesk Agent Workspace
  • Using the notifications list to manage conversations
  • Using ticket tabs to manage conversations
  • Setting your unified agent status with omnichannel routing
  • Working with authenticated end users in the Zendesk Agent Workspace
  • Working with WhatsApp tickets and the 24-hour rule
  • About Knowledge in the context panel and the Knowledge Capture app
  • Flagging articles in Knowledge
  • Creating and requesting articles in Knowledge
  • Searching, linking, and quoting content in tickets
  • Viewing user profiles from Help Center
  • Viewing a Help Center for one of your brands
  • Viewing your Help Center activity for articles, posts, and comments in your Support profile
  • Setting up your browser or phone for calls
  • Setting your Talk agent state
  • Receiving and making calls in Zendesk Talk
  • Receiving incoming calls
  • Making outbound calls
  • Putting calls on hold or mute
  • Transferring calls
  • Adding a third-party to a conference call
  • Ending Talk calls
  • Pausing and resuming call recordings with agent recording controls
  • Returning callback requests (Talk Professional and Enterprise)
  • Serving chats in the Zendesk Agent Workspace
  • Sharing chats with other agents in the Zendesk Agent Workspace
  • Working with Chat tags in the Zendesk Agent Workspace
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