Additional ticket channels
- Managing unified conversations in the Zendesk Agent Workspace
- Receiving and sending messages in the Zendesk Agent Workspace
- Receiving and placing calls in the Zendesk Agent Workspace
- Translating conversations in the Zendesk Agent Workspace
- Using the notifications list to manage conversations
- Using ticket tabs to manage conversations
- Setting your unified agent status with omnichannel routing
- Working with authenticated end users in the Zendesk Agent Workspace
- Working with WhatsApp tickets and the 24-hour rule
- About Knowledge in the context panel and the Knowledge Capture app
- Flagging articles in Knowledge
- Creating and requesting articles in Knowledge
- Searching, linking, and quoting content in tickets
- Viewing user profiles from Help Center
- Viewing a Help Center for one of your brands
- Viewing your Help Center activity for articles, posts, and comments in your Support profile
- Setting up your browser or phone for calls
- Setting your Talk agent state
- Receiving and making calls in Zendesk Talk
- Receiving incoming calls
- Making outbound calls
- Putting calls on hold or mute
- Transferring calls
- Adding a third-party to a conference call
- Ending Talk calls
- Pausing and resuming call recordings with agent recording controls
- Returning callback requests (Talk Professional and Enterprise)
- Serving chats in the Zendesk Agent Workspace
- Sharing chats with other agents in the Zendesk Agent Workspace
- Working with Chat tags in the Zendesk Agent Workspace
- Managing unified conversations in the Zendesk Agent Workspace
- Receiving and sending messages in the Zendesk Agent Workspace
- Receiving and placing calls in the Zendesk Agent Workspace
- Translating conversations in the Zendesk Agent Workspace
- Using the notifications list to manage conversations
- Using ticket tabs to manage conversations
- Setting your unified agent status with omnichannel routing
- Working with authenticated end users in the Zendesk Agent Workspace
- Working with WhatsApp tickets and the 24-hour rule
- About Knowledge in the context panel and the Knowledge Capture app
- Flagging articles in Knowledge
- Creating and requesting articles in Knowledge
- Searching, linking, and quoting content in tickets
- Viewing user profiles from Help Center
- Viewing a Help Center for one of your brands
- Viewing your Help Center activity for articles, posts, and comments in your Support profile
- Setting up your browser or phone for calls
- Setting your Talk agent state
- Receiving and making calls in Zendesk Talk
- Receiving incoming calls
- Making outbound calls
- Putting calls on hold or mute
- Transferring calls
- Adding a third-party to a conference call
- Ending Talk calls
- Pausing and resuming call recordings with agent recording controls
- Returning callback requests (Talk Professional and Enterprise)
- Serving chats in the Zendesk Agent Workspace
- Sharing chats with other agents in the Zendesk Agent Workspace
- Working with Chat tags in the Zendesk Agent Workspace