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Managing unified conversations in the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan To help you manage unified conversations in...

Edited Mar 19, 2025

3 votes  ·  10 comments

3

Votes

10

Comments

Working with Apple Messages for Business in the Agent Workspace

What's my plan? Suite Any plan In Agent Workspace, agents can converse with customers who come in throug...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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0

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Setting your status for messaging and live chat

What's my plan? Suite Any plan Tip: If your admin has activated omnichannel routing for your account, ...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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0

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Automatically accepting live chat and messaging conversations in the Agent Workspace

What's my plan? Suite Any plan When your admin turns on auto-accept functionality, the Conversation and ...

Edited Mar 19, 2025

0 votes  ·  2 comments

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2

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Using help center content in your tickets without leaving Agent Workspace

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all ...

Edited Mar 06, 2025

1 vote  ·  6 comments

1

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6

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Translating live conversations in the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan Agents can communicate with end users and eve...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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0

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Linking, quoting, and pinning help center content to tickets you're working on

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all p...

Edited Mar 06, 2025

1 vote  ·  11 comments

1

Vote

11

Comments

Receiving and sending messages in the Zendesk Agent Workspace

What's my plan? Suite Any plan Note: You must have the Zendesk Agent Workspace and at least one web o...

Edited Mar 19, 2025

2 votes  ·  33 comments

2

Votes

33

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Receiving and placing calls in the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan This article describes a few of the main ta...

Edited Mar 19, 2025

1 vote  ·  4 comments

1

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4

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Using the notifications list to manage conversations

What's my plan? Suite Any plan This article describes how to use your notifications list to mana...

Edited Mar 19, 2025

2 votes  ·  18 comments

2

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18

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Using ticket tabs to manage conversations

What's my plan? This article describes how to use tabs to help manage conversations in Zendesk agent interf...

Edited Dec 04, 2024

3 votes  ·  26 comments

3

Votes

26

Comments

Setting your agent status for Support, Messaging, and Talk with omnichannel routing

What's my plan? Suite Any plan Support Any plan Tip: If you're not using omnichannel routi...

Edited Mar 19, 2025

2 votes  ·  19 comments

2

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19

Comments

Working with authenticated end users in the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan If enabled by a Zendesk administrator, agent...

Edited Mar 19, 2025

1 vote  ·  4 comments

1

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4

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Flagging articles for updates while working on tickets

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all ...

Edited Mar 06, 2025

0 votes  ·  17 comments

0

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17

Comments

Creating and requesting articles while working on tickets

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all ...

Edited Mar 06, 2025

2 votes  ·  29 comments

2

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29

Comments

Searching for help center content relevant to tickets from Agent Workspace

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all ...

Edited Mar 06, 2025

5 votes  ·  37 comments

5

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37

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Viewing user profiles from Help Center

When profiles are enabled in Help Center, users can click any user name on an article, post, or comment to op...

Edited Jan 03, 2023

4 votes  ·  9 comments

4

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9

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Viewing a Help Center for one of your brands

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

3 votes  ·  6 comments

3

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6

Comments

Viewing your Help Center activity for articles, posts, and comments in your Support profile

What's my plan? Suite All plans Support All plans Support with Guide all plans You...

Edited Mar 06, 2025

5 votes  ·  4 comments

5

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4

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Setting up your browser or phone for calls

What's my plan? Suite All plans Support with Talk all plans With Zendesk Talk, you can ...

Edited Mar 05, 2025

24 votes  ·  17 comments

24

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17

Comments

Setting your Talk agent state

What's my plan? Suite All plans Support with Talk all plans Note: If your admin has turned...

Edited Mar 05, 2025

7 votes  ·  20 comments

7

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20

Comments

Receiving and making calls in Zendesk Talk

What's my plan? Suite All plans Support with Talk all plans Once you've set up your browser...

Edited Mar 05, 2025

28 votes  ·  1 comment

28

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1

Comment

Receiving incoming calls

What's my plan? Suite All plans Support with Talk all plans If you're in Zendesk, online, a...

Edited Mar 05, 2025

5 votes  ·  13 comments

5

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13

Comments

Making outbound calls

What's my plan? Suite All plans Support with Talk all plans You can make outbound calls fro...

Edited Mar 05, 2025

3 votes  ·  36 comments

3

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36

Comments

Putting calls on hold or mute

What's my plan? Suite All plans Support with Talk all plans While on a call, you can put th...

Edited Mar 05, 2025

2 votes  ·  4 comments

2

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4

Comments

Transferring calls

What's my plan? Suite All plans Support with Talk all plans You can transfer Talk calls to...

Edited Mar 05, 2025

6 votes  ·  25 comments

6

Votes

25

Comments

Adding a third-party to a conference call

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional o...

Edited Mar 05, 2025

1 vote  ·  3 comments

1

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3

Comments

Ending Talk calls

What's my plan? Suite All plans Support with Talk all plans You can end a call manually by h...

Edited Mar 05, 2025

3 votes  ·  3 comments

3

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3

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Pausing and resuming call recordings with agent recording controls

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional or...

Edited Mar 07, 2025

2 votes  ·  2 comments

2

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2

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Returning callback requests (Talk Professional and Enterprise)

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional ...

Edited Mar 05, 2025

0 votes  ·  2 comments

0

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2

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