Viewing your Help Center activity for articles, posts, and comments in your Support profile

What's my plan?

Suite

Team, Growth, Professional, Enterprise, or Enterprise Plus

Support with

Guide Professional or Enterprise

You can see Help Center activity for yourself or another user in the Support user profile. This includes all articles, posts, comments, votes, and subscriptions. Agents can view this information both for end-users and other agents.

To view Help Center activity

1. In Knowledge admin or in Support, click your profile icon in the upper-right corner, then select View profile.

   If you want to view another user, search for the user in Support, then open that user's profile instead of your own.

2. Click Help Center under the user name.

   

3. Click the drop-down menu, then select the type of Help Center activity you want to view.

   For agents, Articles is selected by default. For end-users, Article comments is selected by default.

   

4. Click on an entry to view it in Help Center.