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Serving chats in the Zendesk Agent Workspace

What's my plan? This article describes chat features that you can use in the Zendesk Agent Workspace when y...

Edited Aug 30, 2024

7 votes  ·  65 comments

7

Votes

65

Comments


Sharing chats with other agents in the Zendesk Agent Workspace

What's my plan? When you’re serving chats in the Zendesk Agent Workspace, there are times when you want to collabo...

Edited Jun 21, 2024

3 votes  ·  12 comments

3

Votes

12

Comments


Working with Chat tags in the Zendesk Agent Workspace

What's my plan? This article describes how Chat tags are supported in the Zendesk Agent Workspace. If enabled by a...

Edited Jun 21, 2024

4 votes  ·  8 comments

4

Votes

8

Comments


Viewing the HTML and original source for incoming tickets

What's my plan? Email sent to your Zendesk instance has two parts that can be used for creating the ticket: ...

Edited Jun 21, 2024

24 votes  ·  12 comments

24

Votes

12

Comments


Managing tickets from X (formerly Twitter)

What's my plan? Using Zendesk Support, you can monitor and interact with X (formerly Twitter) accounts and convert ...

Edited Jun 21, 2024

2 votes  ·  1 comment

2

Votes

1

Comment