Putting calls on hold or mute

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  • Kevin Froleiks

    Is it possible to disable or at least change the beep noise every 15 seconds?

  • Christine Felicia
    Zendesk Engineering
    Hi Kevin,

    Currently, it is not possible to configure the beep every 15-seconds. There's no option within the Talk settings page to disable or change the duration when the beep occurs and change the beep sound as well. The beep sound can only be heard by the Talk agent as a reminder that they're still on a call with a customer.

    If you have some time, I recommend that you start a post about this in our Feedback - Voice (Talk) using the Product Feedback Post Template. Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning. Thank you!

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