While on a call, you can put the customer on hold or mute your microphone so that you can consult with another agent or track down other information.
To put a customer on hold (Team, Professional, and Enterprise)
- In the Talk console, click the pause button (
). While on hold, the customer hears the on-hold music and the agent will hear a beep every 15 seconds. The timer above the Talk console displays the how long the agent has been on the call with the user. Click the pause button again to resume the call.
To mute your microphone (all plans)
- In the Talk console, click the microphone button (
). Click the button again to unmute your microphone.