While on a call, you can put the customer on hold or mute your microphone so that you can consult with another agent or track down other information.
- In the Talk console, click the pause button ().
While on hold, the customer hears the on-hold music and you hear a beep every 15 seconds. Click the pause button again to take the customer off hold.
To mute your microphone (all plans)
- In the Talk console, click the microphone button (). Click the button again to unmute your microphone.