While on a call, you can put the customer on hold or mute your microphone so that you can consult with another agent or track down other information.
To put a customer on hold
- In the call console, click the pause button (
). While on hold, the customer hears the on-hold music and you hear a beep every 15 seconds. Click the pause button again to resume the call.
To mute your microphone
- In the call console, click the microphone button (
).Click the button again to unmute your microphone.
